Riverside Community Care

Love What You Do!

Trauma Response and Critical Incident Coordinator

Make a difference every day as a Trauma Response and Critical Incident Coordinator at Riverside Community Care!

We’re looking for a mission-driven, compassionate professional to join our dynamic team.

In this impactful role, the Trauma Response and Critical Incident Coordinator plays a vital role in ensuring timely, compassionate, and effective responses to traumatic events and crises affecting individuals, workplaces, schools, and communities.

This vital position serves as the first point of contact for incoming requests from the call center, providing consultative triage and coordination for critical incident responses, and assigning the most appropriate clinician or Crisis Intervention Team (CIT) responder.

The Trauma Response and Critical Incident Coordinator collaborates closely with the Clinical Manager to maintain tracking systems, collect data, and support the delivery of high-quality trauma-informed services.

This role involves both in-person and virtual service delivery, and may require travel throughout the region.

Schedule: Full Time, 40 hours per week

• Generally, this will be M-F 9-5 with flexibility; Some flexibility may be required to support urgent response needs. Travel across Massachusetts is expected.

Pay Rate Range: $31.25 - $32.21 - depending on experience and language skills

Why You'll Love Working at Riverside:

Riverside Community Care is a trusted leader in behavioral health, known for its innovative programs and strong commitment to providing compassionate, high-quality services. Our staff thrive in a supportive environment where their contributions are valued, their voices are heard, and their growth is encouraged.

We provide:

• Purposeful work that positively impacts individuals, families, and communities
• Opportunities for professional growth and skill development
• A team-oriented environment with strong leadership and mentorship

Join an organization consistently recognized as a Boston Globe Top Workplace and one of Forbes’ Best-in-State Employers!

Benefits include:

• Comprehensive, high-quality health, dental, and vision insurance options
• Flexible Spending Accounts – both medical and dependent care
• Eleven paid holidays
• Separate accruals for vacation (increases with tenure), personal, and sick time
• Tax-deferred 403(b) retirement savings plan with employer match
• Employee Assistance Plan / Travel Assistance Plan
• Employee bonus for referrals resulting in hiring
• Discounts to movie theaters, sporting, and entertainment events
• Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee

Learn more about our benefits and culture:

Our Benefits

Our Culture

Hear what employees think about working for Riverside!

Required Skills

• Strong knowledge of trauma-informed principles, crisis triage, and consultation best practices
• Must possess excellent judgment, especially around assessing clinical complexity and knowing when to escalate
• Must have exceptional organizational, communication, and interpersonal skills
• Proficiency with database management, Microsoft Office, and collaborative platforms such as Monday.com or equivalent
• Technological proficiency, including comfort with virtual platforms (e.g., Zoom, Teams), online training tools, and electronic documentation systems and the ability to quickly learn new platforms used for virtual training and documentation
• Ability to manage competing priorities and remain calm in high-pressure or fast-moving situations
• Proven ability to build rapport and work cross-culturally with individuals and groups from diverse backgrounds
• Understanding of and sensitivity to the communication needs of a neurodiverse population
• Valid driver’s license and access to reliable transportation; willingness to travel throughout the region for responses and training

Required Experience

• Bachelor’s degree in social work, psychology, public health, or a related field
• Minimum of 2 years experience in crisis services, or trauma response settings

Riverside Community Care is dedicated to respect, integrity and engagement of all individuals. We are committed to building an inclusive and culturally competent organization and we value the richness of having a diverse applicant pool. As an employer committed to equal opportunity, all qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.

• Strong knowledge of trauma-informed principles, crisis triage, and consultation best practices
• Must possess excellent judgment, especially around assessing clinical complexity and knowing when to escalate
• Must have exceptional organizational, communication, and interpersonal skills
• Proficiency with database management, Microsoft Office, and collaborative platforms such as Monday.com or equivalent
• Technological proficiency, including comfort with virtual platforms (e.g., Zoom, Teams), online training tools, and electronic documentation systems and the ability to quickly learn new platforms used for virtual training and documentation
• Ability to manage competing priorities and remain calm in high-pressure or fast-moving situations
• Proven ability to build rapport and work cross-culturally with individuals and groups from diverse backgrounds
• Understanding of and sensitivity to the communication needs of a neurodiverse population
• Valid driver’s license and access to reliable transportation; willingness to travel throughout the region for responses and training