STATUS: R1 (Part time – 40 hours per pay)
SHIFT ROTATION: Days Vary; 7a-7p, 7p-7a, 11p-7a, 7a-3p, rotating shifts
Will work one 12 hours shift and one 8 hour shift each week
****Will work every other weekend and every other holiday rotation
Join Cleveland Clinic Union Hospital and experience world-class healthcare at its best. Cleveland Clinic Union Hospital, located in Dover, Ohio, is an award-winning not-for-profit, community-based hospital serving Tuscarawas, Carroll, and surrounding counties in eastern Ohio. Cleveland Clinic is named the No. 4 hospital in the United States according to the U.S. and World News Report. At Cleveland Clinic, you will be part of a talented, compassionate, and driven team of caregivers. You will work with state-of-the-art technology and provide stellar patient care. At Cleveland Clinic you will build a rewarding career with one of the most respected healthcare organizations in the world.
As a Health Unit Coordinator, you will be responsible for providing a high level of customer service to patients, families, visitors, and other caregivers to promote and support positive patient experiences. Your primary duties will include, but are not limited to:
- -Performing administrative and clerical duties.
- -Maintaining communication with patients, families, and other caregivers.
- -Conducting patient orientation and ensuring patients' needs are met.
- -Assisting with patient admissions, transfers, and discharges.
The ideal candidate is someone who:
- -Is professional, reliable, and punctual.
- -Demonstrates a strong work ethic in a team environment.
- -Is technologically proficient.
- -Has excellent communication skills.
- -Can effectively multi-task while paying attention to details and staying organized.
Cleveland Clinic provides what matters most: career growth, delivering world-class care to our patients, continuous learning, exceptional benefits and working for an organization that offers many long-term career paths. Join us and experience a culture where opportunities to advance and the support to get there go hand-in-hand.
Responsibilities:
- Conducts and in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.
- Responds to patient call lights in a manner that expedites appropriate follow through.
- Makes rounds on patients throughout their hospital stay.
- Communicates and facilitates communication with patients, families, other departments and health care team members regarding patient care.
- Assists with processing patient admissions, transfers, and discharges.
- Provides concierge service to assist patients and families with way finding and directs them to available resources.
- Assembles and maintains patient medical records and other documents related to patient care.
- Assists with unit clerical functions.
- Assists in trouble-shooting equipment failures such as call system, portable phones, WOWs and other unit devices.
- Other duties as assigned.
Required Skills
Education:
- High School Diploma or GED required.
- College degree preferred.
Certifications:
Complexity of Work:
- Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
- Must be able to work in a stressful environment and take appropriate action.
Required Experience
Work Experience:
- Minimum 1 year experience in a customer service – related role.
- Prior job experience with typing or computer training or equivalent coursework.
- Microsoft Office experience preferred.
Physical Requirements:
- Requires full range of motion, manual and finger dexterity and eye-hand coordination.
- Requires frequent data entry, standing and walking for extensive periods of time.
- Requires normal or corrected speech, hearing, and vision
- Requires some exposure to communicable disease or bodily fluids.
Personal Protective Equipment:
- Follows standard precautions using personal protective equipment as required.