Truman Medical Centers, a two-hospital, 600-bed, not-for-profit healthcare system, is the largest and most comprehensive safety net healthcare provider in Jackson County and Kansas City, Mo. TMC serves as the pri­mary teaching hospital for the University of Missouri-Kansas City Schools of Medicine, Nursing, Dentistry and Pharmacy.

Our Hospital Hill campus is located in the UMKC Health Sciences District: a premier academic health district engaging in cutting-edge biomedical research and entrepreneurship, delivering state-of-the science health care, and educating the next generation of health care professionals. Recognized as a critical area resource for advanced specialized healthcare, TMC is constantly working to deliver the best pos­sible medical care for our patients. Quality, innovation, team­work and attention to detail are at the heart of all we do. TMC’s tagline is: “Better. For Everyone.” It is a simple state­ment, but it has profound significance. It is what we stand for, it is the focus of our work, and it is our promise to our patients. 

The Patient Access and Scheduling Representative is primarily responsible for assisting patients through scheduling, pre-registration, front desk management, check-in, registration, check-out, as well as patient flow management.  The Representative is accountable for creating and verifying accurate demographic and financial information in the financial and clinical record system through telephone or face-to-face contact.  The Representative is expert in maintaining  accurate, up-to-date demographic and financial information on each patient served.  The Representative verifies information through patient-supplied materials or on-line verification as provided by Truman Medical Center.  The Representative communicates health benefit information including TMC Discount Policy and financial obligations to patients served.  The Representative has primary responsibility for answering all phone calls and requests made to the area of responsibility.  The Representative is primarily responsible for securing and maintaining a highly effective and productive clinic schedule. 

To see what it's like to work at TMC, check out our video below.  Come Join Us!!

Required Skills

Minimum Requirements

• High school diploma or equivalent required
• One year customer service
• Communication skills required to interview patients and families, to gather and exchange information with other hospital staff members, physicians, third party payors and resource persons
• Concise written communication skills
• Proficient in use of computer hardware and software

Preferred:

• Experience with customers in hospital, business or insurance office
• Knowledge of basic medical terminology

Required Experience

Minimum Requirements

• High school diploma or equivalent required
• One year customer service
• Communication skills required to interview patients and families, to gather and exchange information with other hospital staff members, physicians, third party payors and resource persons
• Concise written communication skills
• Proficient in use of computer hardware and software

Preferred:

• Experience with customers in hospital, business or insurance office
• Knowledge of basic medical terminology