FULL TIME HOURS MARCH 29 THROUGH SEPTEMBER 6

SUMMARY:  Aloha! This position maintains and repairs buildings and grounds, tests water quality in pools and attractions; provides routine maintenance test of rides for daily operation by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs routine maintenance of buildings.
• Repairs or replaces building brick, stone, and concrete.
• Replaces worn or damaged parts such as hoses, wiring, and belts, in machines and equipment.
• Assists in unloading and storing supplies.
• Tests chlorine content and PH value of water with water testing kit and completes daily log of test results.
• Does daily maintenance check of all attractions to ensure safe and timely opening of facility to public and completes the daily log of maintenance checks.
• Manages difficult or emotional customer situations.
• Responds promptly to customer needs.
• Responds to requests for service and assistance.
• Read and interpret written information.
• Contributes to building a positive team spirit.
• Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BENEFITS OFFERED

• Free admission to Herschend Family Entertainment theme parks and water parks
• Complimentary Silver Dollar City Attractions tickets to share with your favorite people
• Access to a low-cost health clinic, which features a full-service doctor’s office
• Free or reduced admission to many local shows and attractions, plus other local discounts
• Discounts on food, merchandise and lodging at Herschend Family Entertainment properties
• Eligible full-time employees also receive health insurance, profit sharing and 401(k)

Equal Opportunity Employer/ Disabled/ Veterans

Required Skills Required Experience

CERTIFICATES AND LICENSES:

High school diploma or GED preferred.  Knowledge and Experience in utilizing hand tools preferred.

• Greet guests and visitors to Sports Performance Center in a friendly and courteous manner to ensure optimal guest experience
• Answer the phones and manage voicemail inquiries promptly and professionally
• Maintain working knowledge of all SPC products
• Direct guests to the appropriate area and assist with guest inquiries with exceptional customer service skills
• Organize guest records, collect payment, and schedule appointments
• Review SPC client policies with youth’s parent while athlete is going through evaluation
• Work with facility specific software for guest management and administrative efforts
• Communication liaison between team members and guests
• Work with facility team to resolve guest-related issues
• Complete required reports and other documentation in a timely manner
• Ensure optimal care for each guest by answering or referring inquiries and suggesting additional services or products to guests
• Assist with administrative tasks aligned with events at the SPC in all event spaces
• Handle all guest services duties with enthusiasm and professionalism at all times
• Maintain a clean and welcoming reception area including ordering supplies as needed
• Create and manage guest visitor badges
• Support all other organizational objectives, plans, policies, and miscellaneous projects related to guest (both clinical and non-clinical) experience not specifically outlined above