At Metro Dentalcare our doctors are committed to building strong patient relationships and delivering compassionate, preventative care to our community. We believe the best care comes from hiring the best people. If you’re someone who never lets being 'good' get in the way of becoming ‘great’ – then Metro Dentalcare just might be the perfect fit for you.
This position serves to produce efficient, productive hygiene schedules, while at the same time enhancing patient’s perception of the service they receive. This person answers all incoming phone calls and email requests from patients to schedule appointments, ensure ER patients are seen same day and answer billing calls.
SHIFTS HOURS:
Full Time
Monday through Thursday 9:00am-5:00pm
Fridays 8:00am-4:00pm
COMPENSATION: $16 per hour
RESPONSIBILITIES INCLUDE:
- Receive and respond skillfully to all patients questions and concerns.
- Return all email message and phone message from patients the same day, or when the patient dictates.
- Monitor hygiene schedules to maximize efficient use of time.
- Call current patients to attempt to fill all openings in the hygiene schedules and maintain full and efficient schedules each day. Goal is 90% efficient.
- Ensure all hygiene schedules are confirmed 48 hours in advance.
- For patients who no longer come to Metro Dental care, inactivate the patient account and/or family and notify the clinic so the chart can be inactivated.
- Respond to billing questions on the same day. Escalate complex issues to the Practice Manager.
- Provide excellent customer service to all internal and external customers.
- Provide feedback to administrative personnel on enhancing scheduling of hygiene patients.
- Ensure superior customer service for both the hygienists and patients.
- Other duties as assigned.
REQUIRED SKILLS:
- High school diploma or GED
- Dental experience a plus
- Telemarketing experience a plus
- Attention to detail.
- Customer service focused.
- Pleasant and professional phone voice.
WE OFFER AN EXCELLENT BENEFIT PACKAGE.
Required Skills
Required Experience