For over 50 years, Cooper Electric has provided the New Jersey, New York, and Pennsylvania markets with expert electrical supply, service capabilities and customer solutions. Established in 1961, as a family-owned business, Cooper Electric grew to 12 strategically placed branches by 1998. In 1999, we joined the Sonepar USA family which is made up of the finest electrical supply distributors in the United States. To better serve our customers, today we have nearly 60 supply locations and warehouse distribution centers throughout the tri-state area, and approximately 1,000 dedicated employees. Cooper provides exceptional products and services to a variety of markets.
Cooper Electric is a proud member of the Sonepar Group, the world's largest privately held electrical distributor. Sonepar entered the US in 1998 and has continued to grow due to strategic acquisitions and organic growth. Today, Sonepar USA is represented by 14 locally managed operating companies with over 700 locations nationwide.
We are currently recruiting for a Sales Specialist based out of our Syracuse, NY location. Join our team! Cooper offers a competitive salary, outstanding benefits package and the professional advantages of an environment that supports your development and recognizes your achievements.
EOE M/F/Disability/Veteran
Duties:
- Responsible for managing the lifecycle of small to medium projects.
- Review submittals and confirm accuracy of the information including, but not limited to, pricing, sku, quantity.
- Work with Estimators to understand the requirements of the project to ensure that work proceeds on-spec and help facilitate a smooth transition with the customer.
- Where project control is in jeopardy, create contingency plans with appropriate input from key team members and implement a revised project schedule, scope or budget in a timely manner.
- Ensure all processes of the project development and schedules are completed in a timely and accurate manner.
- Generate and maintain change orders for the customer and vendors in a timely fashion.
- Notify customer and/or Projects Team when the scope of a project changes; also include the impact or implications to the project.
- Identify, track, manage and mitigate risk on specific customer projects. Escalate these issues when necessary to ensure minimal impact to quality, budget, and timeline.
- Resolve all disputes associated with issues as they arise throughout the project process. Work with customers, vendors and other internal departments to proactively resolve problems.
- Understand our pricing model and billing procedures.
- Recognize and facilitate opportunities to grow project’s profitability.
- Manage project budgets while ensuring timely and accurate invoicing from vendors and to customers.
- Manage customer orders from time purchase order is secured through acknowledgment to final billing including expediting, change orders and billing resolution.
- Negotiate change order cost with vendor and sell with customer.
- Foster and maintain positive, effective business relationships with internal and external customers and other third parties at all levels and project phases.
- Communicate effectively with customers to identify needs and evaluate alternative business solutions.
- Retain a professional/friendly business relationship with the customer, vendors, and internal associates.
- Continually seek opportunities to increase customer satisfaction and deepen customer relationships.
- Develop and improve processes that enhance the customer experience.
- Review returned project submittals and facilitate any required material or equipment changes in accordance with submittal comments.
- Create, or participate in the creation of, project documentation.
- Keep accurate records of all transactions.
- Organize and manage project documentation in such a way that it is accessible to all relevant parties.
- Communicate in a professional manner over the phone, in person and through writing.
- Inform relevant individuals of both positive and negative information.
Required Skills
SKILLS/REQUIREMENTS:
- The ability to communicate effectively and maintain strong customer service skills and inter-personal communication skills is required.
- Ability to add, subtract, multiply, and divide units of measure, using whole numbers, common fractions, and decimals.
- Knowledge of electrical products.
- Ability to prioritize multiple tasks.
Maintains confidentiality of proprietary and sensitive business information
Required Experience