Job Description
The Neely House is a short-term residence for cancer patients and their families who are receiving treatment at Tufts Medical Center. The Neely House provides a home-away-from-home and an environment that is supportive and peaceful during a difficult time.
All Neely House staff and volunteers are responsible for providing a calm, clean, safe and comfortable environment for cancer patients and/or their families.
It is important that the person filling this role exude a friendly, approachable and understanding nature. They must have the ability to deal with people, both adult and pediatric, that are dealing with a stressful situation. The position is employed by The Cam Neely Foundation for Cancer Care and reports The Neely House Manager.
PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:
- Responsible for all operations of the House beginning 3:00pm on Fridays and ending 3:00 pm on Sundays, unless otherwise specified.
- Required to cover a minimum two scheduled holidays per year. For example, Christmas, New Years, Memorial Day, etc.
- Is visible in common hours of 9am and 9pm. May relax/sleep in manager's suite during evenings, but is available at all times and ensures highest quality of service.
- Assumes role as representative of The Cam Neely Foundation and The Neely House and presents themselves accordingly, providing the history of the Foundation and what its mission is.
- Promote an energetic and positive attitude to all guests, staff and volunteers
- Maintain a safe, clean and comfortable environment
- Welcomes and orientate new guests upon their arrival. Complete all departure procedure requirements for those checking out.
- Handle inquiries by phone and/or email regarding information or reservations process
- Available to guests at all times during working hours; Facility should not be left unattended for any reason
- Clearly enforce The Neely House rules for all House occupants
- Handle difficult emergency situations in a calm and clear manner and be sensitive to potential guest psychosocial crisis and alert appropriate personnel
- Proactively address guest questions and be prepared to provide information ranging from clinical and support services to nearby resources and attractions
- Regularly performs security checks of facility and reports maintenance issues to House Manager
- Maintain a professional demeanor at all times
- Maintains safe environment during night hours.
- Acts as immediate coverage in case of emergency.
- Communicate clearly and promptly any issues that have arisen during shift with Manager.
- Completes log for each shift prior to end of shift.
- Problem-solves to their best ability
- Maintains collaborative team relationships with peers and colleagues in order to effectively contribute to the working group's achievement of goals, and to help foster a positive work environment.
- Updates all programs and systems with edits that have occurred during shift
- Manages events as scheduled. This includes, but is not limited to, preparing the dining area for dinner events, offering and providing tours of the facility to volunteer groups, cleaning and placing furniture back to original places after events.