Job Description

The Neely House is a short-term residence for cancer patients and their families who are receiving treatment at Tufts Medical Center. The Neely House provides a home-away-from-home and an environment that is supportive and peaceful during a difficult time.

All Neely House staff and volunteers are responsible for providing a calm, clean, safe and comfortable environment for cancer patients and/or their families.

It is important that the person filling this role exude a friendly, approachable and understanding nature. They must have the ability to deal with people, both adult and pediatric, that are dealing with a stressful situation. The position is employed by The Cam Neely Foundation for Cancer Care and reports The Neely House Manager.

PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:

• Responsible for all operations of the House beginning 3:00pm on Fridays and ending 3:00 pm on Sundays, unless otherwise specified.
• Required to cover a minimum two scheduled holidays per year. For example, Christmas, New Years, Memorial Day, etc.
• Is visible in common hours of 9am and 9pm. May relax/sleep in manager's suite during evenings, but is available at all times and ensures highest quality of service
• Assumes role as representative of The Cam Neely Foundation and The Neely House and presents themselves accordingly, providing the history of the Foundation and what its mission is.
• Promote an energetic and positive attitude to all guests, staff and volunteers
• Maintain a safe, clean and comfortable environment
• Welcomes and orientate new guests upon their arrival. Complete all departure procedure requirements for those checking out.
• Handle inquiries by phone and/or email regarding information or reservations process
• Available to guests at all times during working hours; Facility should not be left unattended for any reason
• Clearly enforce The Neely House rules for all House occupants
• Handle difficult emergency situations in a calm and clear manner and be sensitive to potential guest psychosocial crisis and alert appropriate personnel
• Proactively address guest questions and be prepared to provide information ranging from clinical and support services to nearby resources and attractions
• Regularly performs security checks of facility and reports maintenance issues to House Manager
• Maintain a professional demeanor at all times
•  Maintains safe environment during night hours.
• Acts as immediate coverage in case of emergency.
• Communicate clearly and promptly any issues that have arisen during shift with Manager.
• Completes log for each shift prior to end of shift.
• Problem-solves to their best ability
• Maintains collaborative team relationships with peers and colleagues in order to effectively contribute to the working group's achievement of goals, and to help foster a positive work environment.
• Updates all programs and systems with edits that have occurred during shift
• Manages events as scheduled. This includes, but is not limited to, preparing the dining area for dinner events, offering and providing tours of the facility to volunteer groups, cleaning and placing furniture back to original places after events.

Qualifications

JOB KNOWLEDGE AND SKILLS:

• Must have a demonstrated knowledge of computers and Microsoft Office
• Demonstrated experience communicating orally and in writing. Experience writing clear, concise letter or e-mail with accurate spelling and punctuation, and grammar.

EDUCATION:

• Bachelor's Degree or equivalent experience is preferred

EXPERIENCE:

• An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above.
• Customer service experience is required.

LICENSES,ETC. :

• All staff to either have or obtain CPR/AED certifications

WORKING CONDITIONS/PHYSICAL DEMANDS:

• Work requires frequent typing and lifting large/heavy materials.

Additional Information All your information will be kept confidential according to EEO guidelines.

AMERICANS WITH DISABILITIES STATEMENT:

Must be able to perform all essential functions of this position with reasonable accommodation if disabled.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Tufts Medical Center reserves the right to modify position duties at any time, to reflect process improvements and business necessity.

COVID-19 POLICY:

Please note that effective October 1, 2021, as a condition of employment at Tufts Medical Center, all employees and new hires must have received their complete dose of the COVID-19 vaccine, unless they have been granted an exemption.