Job Description

Under general supervision, this position provides administrative support to healthcare providers within the Division of Gastroenterology at Tufts Medical Center. The position works with multiple constituencies across the hospital and takes a lead role in managing the department/division’s administrative needs, including assisting callers, taking messages, managing calendars, placing purchasing orders and maintaining electronic filing systems. In this role, the Administrative Coordinator will also help to ensure smooth operations of our practices to improve the patient experience.

PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:

• Provides administrative support to assigned providers within the practice, providing cross-coverage whenever needed.
• Oversees assigned provider's clinic schedules, proactively looking ahead to make sure patients are scheduled appropriately, and rescheduled if needed.
• Answers phones, triages calls, responds to patient requests, takes messages.
• Schedules incoming referrals off of departmental workqueues.
• Completes general office and clerical work, including filing, mailing, correspondence, copying, ordering supplies.
• Performs tasks core to the Practice Coordinator role, including checking patients in and out of their appointments when needed.
• Assists with special department-wide projects and performance improvement initiatives.
• Handles sensitive and confidential information.

Qualifications

JOB KNOWLEDGE AND SKILLS:

• Prior experience working in a clinic or hospital environment preferred.
• Epic experience preferred.
• Ability to manage multiple, simultaneous tasks and prioritize according to established criteria and protocols
• Computer literacy required, including familiarity with email, Microsoft Office programs and scheduling applications. Ability to learn and use Tufts network programs required.
• Excellent communications skills, both oral and written.
• Strong interpersonal and organizational skills.
• Ability to maintain confidential medical information.

EDUCATION:

• High School diploma, with specialized training in business office skills preferred.

EXPERIENCE:

• 2-5 years office experience.

WORKING CONDITIONS/PHYSICAL DEMANDS:

• Normal office environment.

Additional Information

All your information will be kept confidential according to EEO guidelines.

AMERICANS WITH DISABILITIES STATEMENT:

Must be able to perform all essential functions of this position with reasonable accommodation if disabled.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Tufts Medical Center reserves the right to modify position duties at any time, to reflect process improvements and business necessity.

COVID-19 POLICY:

Please note that effective October 1, 2021, as a condition of employment at Tufts Medical Center, all employees and new hires must have received their complete dose of the COVID-19 vaccine, unless they have been granted an exemption.