Pediatrics Practice Manager - Floating Administration
Job Description
This position manages all activities and staff for the provision of efficient business office services in a large hospital ambulatory medical clinic or group of clinics.
Ensures:
PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:
Manages the daily activities of clinical and administrative support staff: including clinic secretaries/medical secretaries, etc. Interviews, trains, evaluate and disciplines staff; makes recommendations to the Manager, as appropriate. Provides workflow analysis and job coaching. Conducts weekly staff meetings, providing effective direction, guidance, and leadership for effective teamwork and motivation. Assist in the ongoing analysis of the department's organizational structure, and business processes. Implements changes to improve the utilization of resources and organizational performance.
Assists in the development and management of the operating budget for the clinic(s). Gathers expense data and recommends changes for the forthcoming year that would reduce expenses without jeopardizing the quality of patient care.
Monitors monthly budget reports. Highlights, and assists in implementing corrective action to eliminate recurring significant variances.
Maintains statistical data and may perform or supervise the production of a variety of reports to measure operational performance. Reviews standardized or customized reports to monitor trends and recommend and implement changes as needed.
Ensures and supervises procedures for the scheduling of patient treatment visits for most efficient patient flow, and for the most efficient utilization of space and physician time. Ensures distribution of schedules to physicians and staff. Ensures quality customer service. Ensures patients and visitors are greeted promptly.
Ensures efficient processes are being utilized to support billing. Oversees daily charge entry and billing procedures. Troubleshoots billing problems with staff and patient accounts. Educates support, nursing and physician staff on new billing codes and procedures. Manages referrals, including the reversal denied charges. Serves as the primary liaison with billing and accounting offices. Oversees the collection of co-payments from patients and daily cash deposits.
Ensures business office support activities for efficient clinic operations. This includes:
May be responsible for coordinating the administrative aspects of medical residency/medical fellow training assignments for those assigned to the practice to include scheduling, record keeping, selection processes, etc.
Maintains effective liaison with a variety of staff and management in various departments and functions, such as patient accounts, I.S., Human Resources, Purchasing, Maintenance, Patient Accounts, etc. Resolves a variety of administrative issues.
Ensures the efficient processing of administrative paperwork, such as purchase requisitions, personnel requisitions, HRP's, expense vouchers, timesheets, etc. Interacts with faculty and support staff, patients and families, a wide variety of administrative personnel in Tufts MC support departments such as Payroll, Purchasing, etc.
Ensures compliance of clinic with hospital, Joint Commission, OSHA and other standards.
Prepares, disseminates and periodically updates standard operating procedure manuals for clerical staff and clinical fellows. Provides advice on their interpretation. Communicates and implements hospital policies and procedures in the administrative offices.
Maintains and fosters collaborative team relationships with peers, subordinates and colleagues to effectively contribute to the working group's achievement of goals, and to help foster a positive work environment.
Performs other job related duties as requested or required.
Qualifications
JOB KNOWLEDGE AND SKILLS:
WORKING CONDITIONS/PHYSICAL DEMANDS:
Additional Information
AMERICANS WITH DISABILITIES STATEMENT:
Must be able to perform all essential functions of this position with reasonable accommodation if disabled.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. New England Medical Center reserves the right to modify position duties at any time, to reflect process improvements and business necessity.
All your information will be kept confidential according to EEO guidelines.