Position Title: Care Coordinator

Supervisor: Director of Clinical Services

FLSA Status: Non-Exempt

Mission:

To provide our patients and community the most innovative and breakthrough treatment options to improve overall health and wellness.

Values:

Patient Experience

Innovation

Integrity

Teamwork

Job Summary:

The Care Coordinator is responsible for organizing and managing all aspects of a patient’s care at TCPC. They will support the clinic and provider care teams by delivering administrative and patient care services. Their goal is to take initiative to improve the patient’s care and experience. Essential functions of the Care Coordinator position are:

• Direct contact with patients, both in-person and via telephone
• Communicate with the healthcare team about a patient’s treatment plan
• Help patients complete paperwork
• Make phone calls
• Coordinate with other departments and outside facilities
• Schedule procedures
• Pre-procedure screening and education
• Assist with prescription prior authorization and completion of forms
• Coordinate in-office medication dispensing and/or mail-order refills
• Coordinate patient appointments, including diagnostic tests, physical therapy, and pain psychology, in accordance with the patient’s treatment plan.
• Assist clinical team with patient tracking.
• Updates patient information in EHR including medications, allergies, primary care physician, pharmacy, etc.
• Enroll patients in the patient portal.
• Coordinate the transmission and acquisition of necessary patient records.
• Manage all anticoagulant hold requests. Facilitate timely completion of the request. Contact patient, prescriber, and pharmacy as needed.
• Cross train into the medical assistant role and prescription prior authorizations

Supervisory Responsibility:

• This position has no supervisory responsibilities.

Qualifications:

• Minimum one year of strong customer service with an exceptional ability to listen and communicate with others.
• High school diploma/GED plus one year medical clinic experience

OR

• Associates or Bachelor’s degree

Skills & Abilities:

• Superb communication skills.
• Excellent problem-solving skills.
• Organized, efficient, and detail-oriented.
• Friendly and compassionate.
• Ability to effectively communicate and prioritize duties.
• Ability to follow oral and written instructions.
• Ability to work well whether independently or as part of a team.
• Able to work in a fast-paced work environment and efficiently handle daily fluctuation of patient volume.

Work Environment

While performing the duties of this job, the employee regularly works in an office/clinic setting.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, grasp, handle, objects, tools, or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee must occasionally lift or move up to 20 pounds. Employee will be walking or standing for 60% of the time in this role and will be sitting for 40% of the time in this role. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Compensation & Work Schedule:

• Full-time: 40 hours/week.
• Non-Exempt.
• Day Shift Monday – Friday.
• No evenings or weekends.

A competitive benefits package including:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Uniform allowance
• Vision insurance

All offers of employment at Twin Cities Pain Clinic are contingent upon clear results of a thorough background check. Offers of employment for all patient-facing positions are also contingent upon clear results of a drug screening.