JOB SUMMARY
The Helping Hands Team Member will be trained in and supports all areas of functional operations for all Dollywood Company Properties including: Dollywood Theme Park, Dollywood’s Splash Country, Dollywood’s DreamMore Resort, and Dollywood’s Smoky Mountain Cabins. This position provides Helping Hands team members with valuable knowledge and experience that produces a well-rounded view of operations at each property. It has the potential to serve as an enrichment opportunity for hosts developing their career within the organization, as they will increase their understanding of and exposure to many different divisions among the properties. All of this will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company.
SUMMARY OF MAJOR DUTIES AND RESPONSIBILITIES
Complete training on the operational and functions of most divisions.
Support the operations of Dollywood Company properties by working in a variety of roles that best help the daily staffing needs.
Work flexible varying hours and at different locations.
Maintain a professional relationship with all operational divisions.
Maintain a friendly attitude toward Guests and Hosts. Greet guests, answer questions, and exceed expectations.
Verbally communicate and enforce safety policies, procedures, operational and attraction rules in various roles.
Visually observe Guests’ actions to ensure a safe Guest experience. Report unsafe acts to appropriate management.
Follow policies and guidelines of each position and property as outlined during training.
Keep all work areas clean and organized.
Execute proper cash handling procedures in roles where required.
Assist with the facilitation of lines as directed to reduce the Guest wait time.
Provide prompt, courteous attention to Guests in the role in which you are assigned for the shift.
Guest Excellence and Employee Excellence/Expectations must be maintained in accordance to Dollywood Company property policies.
Management reserves the right to change and/or add to these duties at any time.
Required Skills
PERSONALITY AND ATTITUDE REQUIREMENTS
- Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
- Must be self-motivated and disciplined.
- Must be able to prioritize and complete work assignments on a timely basis.
- Must maintain strict confidentiality and judgment regarding privileged information.
- Must display and live out our Lead with Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
- Must be willing to constantly improve.
- Must have professional appearance with good personal hygiene.
- Must promote and support a “team” work environment by cooperating and helping co-workers.
- Must adapt to changes easily.
- Must enjoy a fast-paced, dynamic environment.
- Must show appreciation to others.
- Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
- Must be able to remain attentive and alert.
- Must be an excellent verbal communicator – accurate, consistent and detailed.
ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES
- Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
- Able to hear, see and speak
- Able to speak, read and write in English
- Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
- Must have manual dexterity necessary to complete all job duties
- Able to sit and/or stand for long/short periods
- Able to maintain good personal hygiene
- Able to get along with other employees to work out problems and resolve conflicts
- Able to comprehend instructions and retain information
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Able to be productive in a fast-paced, dynamic environment
- Able to be flexible to handle frequent changes in priorities
- Able to prioritize tasks and complete assignments on time
- Able to operate/drive a company vehicle with valid driver’s license
- Able to add, subtract, multiply and divide with accuracy.
- Able to lift up to 50 pounds
- Able to communicate effectively using standard English grammar and punctuation
- Able to tolerate temperatures of 0 to 140 degrees
- Able to wear all PPE as required.
- Able to work with all chemicals/detergents utilized in the area.
ATTRACTIONS TEAM REQUIREMENTS:
- Able to wear a full body safety harness and climb up to a 200 foot lift in order to perform inspections, conduct ride evaluations and Host training.
- Able to climb evacuation steps and maintain good balance.
- Able to ride all rides/attractions which require a physical ride through inspection.
- Able to work in any assigned area of Attractions and perform other functions as assigned.
PARKING TEAM REQUIREMENTS:
Able to operate/drive company vehicles and have a valid driver’s license with proof of auto liability insurance.
Able to train on and drive all motor vehicles used in operations–tram, bus, shuttle van, truck, and golf cart.
ENTERTAINMENT TEAM REQUIREMENTS:
- Able to follow all required instructions to perform an assigned job.
- Able to abide by Dollywood’s confidentiality rules pertaining to all Entertainers.
- Able to follow all scheduling assigned by Entertainment team.
DREAMMORE RESORT TEAM REQUIREMENTS:
- Must be able to follow all requirements of the Resort to perform an assigned job.
- Must be able to support foods, merchandise, housekeeping and all other Resort positions.
SPECIAL EVENTS TEAM REQUIREMENTS:
- Able to follow specific directions from Events Coordinator.
- Able to follow all safety guidelines for the event job being performed.
- Able to follow all scheduling needs of the event that you are assigned.
OFFICE AND TICKETING TEAM REQUIREMENTS:
- Able to operate ticket and season pass equipment, turnstiles, scanners, phone equipment, copier, facsimile, and calculator.
- Able to learn computer, computer scanning equipment, and printer equipment
Required Experience
EDUCATIONAL AND EXPERIENCE REQUIREMENTS:
- High School diploma or equivalent, Required. College course work, Preferred.
- Must be at least 18 years of age.
- Must have a valid driver’s license with proof of auto liability insurance.
- Must be able to submit to and pass a pre-employment offer drug screen and background check.
- Prior cash handling experience, Preferred.
- Prior sales experience, Preferred.
- Must have basic computer skills. Proven experience with common office software such as Microsoft Windows and Microsoft Office, Outlook, etc.