Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Cust Care Rep Sun - Thur 830a - 5p

Herschend Family Entertainment

Cust Care Rep Sun - Thur 830a - 5p

Pigeon Forge, TN
Full Time
Paid
  • Responsibilities

    JOB SUMMARY:

    This position exists to create a Guest experience that allows more family time and less wait time. TimeSaver Team Members are responsible for processing sales and redeeming reservations for the Timesaver product, which allows expedited access to rides and reserved seating for shows. Team Members will also assist guests with making show reservations and finding the appropriate reserved seating in theaters.

    SUMMARY OF MAJOR DUTIES AND RESPONSIBILITIES: 

     

    Greet Guests at the Timesaver Reservation Center, answer questions, and provide park information.

    Promote the value and use of TimeSaver to Guests in regular ride and theater queue lines or other designated areas of the park.

    Effectively perform Timesaver sales processes to include (but not limited to):                     

    • Selling Timesaver products on a computerized ticketing system.
    • Creating show reservations for Timesaver Guests
    • Process credit card and cash purchases
    • Issue complimentary Timesavers per Dollywood guidelines.
    • Accommodate guests’ needs for refunds, exchanges, and other special needs.

    Assist Dollywood’s DreamMore Resort for any Timesaver related issues

    Greet Guests upon check in at theater entrances and verify reservation log for theater seats.

    Clean and organize work area daily to present a professional appearance and use free time productively. Maintain cleanliness of the Timesaver Reservation Center by sweeping and clearing cobwebs.

    Cross train to effectively perform ticket scanning processes for turnstiles to include (but not limited to):

    • Scanning of all tickets into the computerized system.
    • Verify Photos of all Passholders, VIP admissions, Hosts, and Dependents

    Maintain a dependable work attendance and flexibility with assigned work schedules.

    Attend all required training and meetings.

    Complete required paperwork in a timely manner.

    Follow all safety standards to include reporting any violations of standards. 

    Management reserves the right to change and/or add to these duties at any time.

        

     

     

    Required Skills

    PERSONALITY AND ATTITUDE REQUIREMENTS:

     

    • Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
    • Must be self-motivated and disciplined.
    • Must be able to prioritize and complete work assignments on a timely basis.
    • Must maintain strict confidentiality and judgment regarding privileged information.
    • Must display and live out our Lead with Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
    • Must be willing to constantly improve.
    • Must have professional appearance with good personal hygiene.
    • Must promote and support a “team” work environment by cooperating and helping co-workers.
    • Must adapt to changes easily.
    • Must tolerate a fast-paced, hectic environment.
    • Must show appreciation to others.
    • Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
    • Must be alert and attentive.
    • Must be an excellent verbal communicator – accurate, consistent, and detailed.

     

    ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES:

     

    • Able to display and live out our Lead with Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
    • Able to hear, see and speak.
    • Able to speak, read and write in English.
    • Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
    • Must have manual dexterity necessary to complete all job duties.
    • Able to sit and/or stand for long/short periods.
    • Able to maintain good personal hygiene.
    • Able to get along with other employees to work out problems and resolve conflicts.
    • Able to comprehend instructions and retain information.
    • Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
    • Able to tolerate a fast-paced, hectic environment.
    • Able to be flexible to handle frequent changes in priorities.
    • Able to prioritize tasks and complete assignments on time.
    • Able to tolerate temperatures of 0 to 120 degrees.
    • Able to work outdoors.
    • Ability to climb steps and tolerate heights and high noise levels.
    • Ability to move about and react quickly in emergency situations.
    • Ability to operate a fire extinguisher.
    • Ability to tolerate detergents and chemicals.
    • Able to be subjected to periodic random drug screening as outlined by policy.
    • Able to lift 50 lbs.
    • Able to learn and remember all Attraction related safety critical standards.
    • Able to operate computer, cash register, reservation system equipment, TimeSaver devices, phone equipment, hand counter, credit card machine, copier and calculator.

    Required Experience

     

    EDUCATIONAL AND EXPERIENCE REQUIREMENTS:

    • Must be at least 18 years of age.
    • High school diploma or equivalent.
    • Basic computer skills.
    • Pass a pre-employment background check.
  • Qualifications

    PERSONALITY AND ATTITUDE REQUIREMENTS:

     

    • Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
    • Must be self-motivated and disciplined.
    • Must be able to prioritize and complete work assignments on a timely basis.
    • Must maintain strict confidentiality and judgment regarding privileged information.
    • Must display and live out our Lead with Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
    • Must be willing to constantly improve.
    • Must have professional appearance with good personal hygiene.
    • Must promote and support a “team” work environment by cooperating and helping co-workers.
    • Must adapt to changes easily.
    • Must tolerate a fast-paced, hectic environment.
    • Must show appreciation to others.
    • Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
    • Must be alert and attentive.
    • Must be an excellent verbal communicator – accurate, consistent, and detailed.

     

    ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES:

     

    • Able to display and live out our Lead with Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
    • Able to hear, see and speak.
    • Able to speak, read and write in English.
    • Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
    • Must have manual dexterity necessary to complete all job duties.
    • Able to sit and/or stand for long/short periods.
    • Able to maintain good personal hygiene.
    • Able to get along with other employees to work out problems and resolve conflicts.
    • Able to comprehend instructions and retain information.
    • Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
    • Able to tolerate a fast-paced, hectic environment.
    • Able to be flexible to handle frequent changes in priorities.
    • Able to prioritize tasks and complete assignments on time.
    • Able to tolerate temperatures of 0 to 120 degrees.
    • Able to work outdoors.
    • Ability to climb steps and tolerate heights and high noise levels.
    • Ability to move about and react quickly in emergency situations.
    • Ability to operate a fire extinguisher.
    • Ability to tolerate detergents and chemicals.
    • Able to be subjected to periodic random drug screening as outlined by policy.
    • Able to lift 50 lbs.
    • Able to learn and remember all Attraction related safety critical standards.
    • Able to operate computer, cash register, reservation system equipment, TimeSaver devices, phone equipment, hand counter, credit card machine, copier and calculator.
  • Industry
    Entertainment