The Campground Desk/Store Clerk serves as an informational resource for campground guests and is responsible for guest registration and P.O.S. service in the General Store. Duties include:
- Smile and treat guests with friendliness and respect
- Provide guests with general information regarding the Campground and SMP activities, directions, venues, and history when requested
- Manage and control cash transactions with register, taking personal responsibility for all monies due at the end of the business day
- Learn and adhere to cashier/cash handling procedures manual and procedures set by Supervisor
- Resolve guest complaints and problems professionally and friendly
- Assist guests with registration, ticketing, and checkout processes as needed
- Balance register at the end of each shift; identify and solve any cash discrepancies
- Maintain clean working environment at all times. Closing shift responsible for trash removal, floor cleaning, and fountain cleaning
- Maintain the General Store shelf stock and fountain products
- Assist Guests with merchandise, fountain products, fish bait, and boat rentals
- All other duties as assigned
PHYSICAL DEMANDS
The physical demands described below are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
While performing the duties of this job, the employee is frequently required to talk and hear. The employee is frequently required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Must have the ability to take directional cues directly and indirectly.
WORK ENVIRONMENT ****
The work environment characteristics described below are representatives of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is exposed to outside weather conditions
- The noise level in the work environment is moderate
- The work may require exposure to heights or darkness
Required Skills
- Must understand, read, write and speak the English language
- Must be at least 18 years of age or older
- Must be able to maintain a good working relationship with coworkers
- Must be able to work days, nights, weekends, and holidays
- Must have excellent communication skills and sense of appropriateness to converse with employees and guests
- Must speak clearly and professionally when communicating by radio or phone with campground maintenance employees
- Must be able to add, subtract, multiply, and divide in all units of measure
- Must possess a high attention to detail to identify and solve money discrepancies
- Must possess an excellent teamwork ethic, but must also be able to work independently without constant supervision
- Must be able to handle stress well and solve problems quickly
- Must be willing to help guests at all times in a courteous and professional manner
- While performing the duties of this job the employee is required to:
- Sit and stand for long periods of time
- Use hands to finger, handle, or feel; reach with hands and arms
- Frequently required to climb or balance and stoop, kneel, crouch, or crawl
- Frequently required to talk and hear
- Frequently lift and/or move, carry, push, or pull up to 30 lbs. with assistance
- Specific vision requirements for this job include close vision, color vision, depth perception and ability to focus and night vision
- Take directional cues directly or indirectly
Required Experience
- Some High School education or equivalent required
- Previous cash handling experience preferred
- Customer service experience preferred