Truman Medical Centers, a two-hospital, 600-bed, not-for-profit healthcare system, is the largest and most comprehensive safety net healthcare provider in Jackson County and Kansas City, Mo. TMC serves as the pri­mary teaching hospital for the University of Missouri-Kansas City Schools of Medicine, Nursing, Dentistry and Pharmacy.

Our Hospital Hill campus is located in the UMKC Health Sciences District: a premier academic health district engaging in cutting-edge biomedical research and entrepreneurship, delivering state-of-the science health care, and educating the next generation of health care professionals. Recognized as a critical area resource for advanced specialized healthcare, TMC is constantly working to deliver the best pos­sible medical care for our patients. Quality, innovation, team­work and attention to detail are at the heart of all we do. TMC’s tagline is: “Better. For Everyone.” It is a simple state­ment, but it has profound significance. It is what we stand for, it is the focus of our work, and it is our promise to our patients. 

The Resource Counselor serves as front-line representative for Truman Medical Centers by interviewing patients and/or other sources to screen and obtain demographic and financial data which will access/link patients to clinical and financial systems of the hospital. Communicates health benefit regulations and patient financial obligation to responsible parties.

Required Skills

• High school diploma or GED.
• 6 months customer service experience
• Concise written and verbal communication skills.
• Skills to interview patients and families for purpose of gathering and exchanging information with other hospital staff members, physicians, third party payers and resource persons.
• 30 words per minute accuracy in typing.
• Basic computer skills.
• Basic Outlook with ability to open, write, send and receive communication via electronic email.
• Basic Word with ability to search, open, and write basic word documents.
• Basic office and communication skills. Preferred Qualifications:
• Knowledge of basic medical terminology preferred.
• One year customer service experience with a preference of six months to one year in health care related position and/or six months to one year in state employment position through the Family Support Division.
• One year previous experience in a doctor/hospital environment preferred.

Required Experience

• High school diploma or GED.
• 6 months customer service experience
• Concise written and verbal communication skills.
• Skills to interview patients and families for purpose of gathering and exchanging information with other hospital staff members, physicians, third party payers and resource persons.
• 30 words per minute accuracy in typing.
• Basic computer skills.
• Basic Outlook with ability to open, write, send and receive communication via electronic email.
• Basic Word with ability to search, open, and write basic word documents.
• Basic office and communication skills. Preferred Qualifications:
• Knowledge of basic medical terminology preferred.
• One year customer service experience with a preference of six months to one year in health care related position and/or six months to one year in state employment position through the Family Support Division.
• One year previous experience in a doctor/hospital environment preferred.