JOB SUMMARY:
Creating an excellent impression of The Dollywood Company throughout stay at the
SUMMARY OF MAJOR DUTIES AND RESPONSIBILITIES:
- Escort guests to their Retreat/Canopy and is able to relay park information as well as demonstrate the use of the satellite TV and phone system.
- Perform defined accounting procedures for sales including management of cash funds, deposits, and credit card balancing to ensure all revenue is collected and balanced daily.
- Responsible for taking orders, preparing, serving, serving high quality food, measuring ingredients, answering guest questions about menu items and pricing.
- Responsible for stocking and organizing the Booth, Retreats, and Canopies.
- Assist with the daily/weekly maintenance and cleaning of the Retreats and Canopies.
- Effectively use empowerment to ensure Dollywood’s Splash Country’s Guest Satisfaction Guarantee is implemented.
- Keep all areas are well organized and in compliance with Health Department regulations.
- Comply with safety and security directives, policies, and procedures.
- Adhere to all Health Department regulation referring to food handling, food storing, chemical storage, etc.
- Learn and effectively use equipment such as: cash registers, guest ordering systems, fryers, steam kettles, drink machines, warmers, convection oven, popcorn machines, ice cream machines, knives, rolling carts, carrying trays, dishwashers, dollies, brooms, mops, golf carts, etc.
- Functions also include, but are not limited to, serving food that complies with expected Dollywood’s Splash Country quality, specifications, quantity, presentation and state health code requirements.
- Prepared to do other duties, such as maintaining cleanliness of any surfaces used for eating on or serving food from, maintaining proper sanitation, cleanliness of general area, scrubbing, sweeping, mopping, trash removal, etc.
- Able to assist the Front Gate team with ticket sales, rain checks, and general guest service issues.
- Able to follow all procedures/standards affecting the financial standing such as portion control, suggestive selling, clocking in/out properly, accurately entering guest’s information into Omni system, accurately opening/closing registers, and completion of tasks in a timely and accurate manner.
- Able to provide continuous service with a high attention to detail.
- Able to confidently answer guest questions concerning park layout, menu offerings, and merchandise offerings.
Management reserves the right to change and/or add to these duties at any time.
Required Skills
PERSONALITY/ATTITUDE REQUIREMENTS:
- Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
- Must be self-motivated and disciplined.
- Must be able to prioritize and complete work assignments on a timely basis.
- Must maintain strict confidentiality and judgment regarding privileged information.
- Must display and live out Servant Qualities by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed.
- Must be willing to constantly improve.
- Smile, maintain eye contact and must be aggressively friendly.
- Must have professional appearance with good personal hygiene.
- Friendly, outgoing, polite, courteous, honest, dependable, mature, positive attitude and good judgment to make sound decisions.
- Must promote and support a “team” work environment by cooperating and helping co-workers.
- Must adapt to changes easily.
- Must tolerate a fast-paced, hectic environment.
- Must show appreciation to others.
- Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
- Alert and attentive.
ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES:
- Able to display and live out Servant Qualities by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed.
- Able to hear, see and speak.
- Able to speak, read and write English.
- Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
- Must have manual dexterity necessary to complete all job duties.
- Able to sit, stand or walk for long/short periods of time.
- Able to work in a small, confined area.
- Able to push and/or pull.
- Able to bend at the waist and knees for long periods of time.
- Ability to tolerate a wide range of climate and temperature variations in order to work indoors and out, in all seasons and weather conditions.
- Able to maintain good personal hygiene and report in a clean costume.
- Able to get along with other employees to work out problems and resolve conflicts. (Able to work cooperatively with others.)
- Able to comprehend instructions and retain information.
- Able to learn additional ticketing system functions.
- Ability to move about and react quickly in emergency situations.
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
- Give two weeks’ notice for requested days off and have all necessary schedule changes approved by my Team Lead and Sr. Team Lead.
- Able to tolerate a fast-paced, hectic environment.
- Ability to tolerate stress due to job responsibilities and serious consequences of making an error.
- Able to operate a fire extinguisher.
- Able to tolerate detergents and chemicals.
- Able to be flexible to handle frequent changes in priorities.
- Able to prioritize tasks and complete assignments on time
- Able to report to work without being under the influence of or smelling of alcohol.
- Able to lift 50 lbs.
- Must be willing to perform other work functions as assigned.
- Able to work outdoors.
Required Experience
EDUCATIONAL AND EXPERIENCE REQUIREMENTS:
- Must be at least 16 years of age.
- Ability to read/write, comprehend instructions and communicate in English.
- Must be able to operate multiple computer soft wear systems.
- Must be able to learn computer, computer scanning equipment, and printer equipment.
- Excellent verbal communicator – accurate, consistent and detailed.
- Basic math skills necessary to count out change to guests as applicable.