POSITION DESCRIPTION Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UNITEDHEALTH GROUP is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: OPTUM - a growing part of our family of companies that make UNITEDHEALTH GROUP a Fortune 6 leader. OPTUM helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance. Program Operations Specialists play a critical role in maintaining a positive working relationship with many of the drug-manufacturing (pharma) partners of Optum Specialty Pharmacy. As part of the team supporting drug access and services contracting, developing and implementing of these services, and providing designated or dedicated program management you will help:

• Ensure expectations and needs of agreements are fully understood and executed
• Seek input, guidance, and partnership from relevant internal stakeholders
• Support implementation readiness
  • Operational, IT/Systems, and Clinical
• Provide program oversight
• Plan targeted referral interventions
• Collaborate with Hubs and Manufacturers

Positions in this function include those responsible for providing process and operational support to the functions within Specialty Industry Relations, with a focus on pharma sponsored programs. Positions in this function may also be responsible for quality reporting, analysis and audits, and for developing plans and programs to support continuous quality improvement using applicable tools. PRIMARY RESPONSIBILITIES:

• Provide process and operational support
• Execution of pharma programs
• Serve as a resource / subject matter expert for internal teams
• Apply knowledge/skills to complex activities within and outside of own function
• Anticipates customer needs and proactively identifies solutions
• Plans, prioritizes, organizes, and completes work to meet objectives
• Facilitate resolutions with team, seen as a key team member on projects spanning more than own function
• Support and participate in audit and QBR preparation
• Track project or program progress, metrics, successes
• Perform case research as needed, may respond to escalations
• Host or support regular business collaboration meetings (internal and external)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. REQUIRED QUALIFICATIONS:

• High School Diploma / GED (or higher)
• Direct experience working within Avella Specialty, BriovaRx Specialty, or Optum Specialty Pharmacy business units
• Experience with Specialty Pharmacy processes and procedures
• Understanding of relevant federal and state regulatory guidelines (e.g., CMS, Boards of Pharmacy)
• Understanding of relevant software applications (e.g., Microsoft SharePoint- ability to use applications / Microsoft Office: Microsoft Excel - ability to create spreadsheets, sort and filter data / Specialty Clinical Management Systems, Salesforce (BriovaRx Exchange) or Companion- the ability to maneuver in this application and the ability to search and share data)
• Ability to work flexible schedule (primarily 8:30 am - 5 pm local time with occasional evening or weekend shifts)

PREFERRED QUALIFICATIONS:

• Bachelor's Degree (or higher)
• Extensive work experience in multiple functions/roles within specialty pharmacy business units
• Pharmacy Tech License
• Pharmacy Claims experience

OPTUMRX is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do. If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance. Join us and start doing YOUR LIFE'S BEST WORK.SM Diversity creates a healthier atmosphere: UNITEDHEALTH GROUP is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: Pharmacy Claims, Pharmacy Help Desk, Business Operations Specialist, Center for Medicare Services (CMS) Regulations Job Details

• CONTEST NUMBER 846535
• JOB TITLE Program Operations Specialist, Optum Specialty Industry Relations - Phoenix, AZ (preferred) or Jeffersonville, IN
• JOB FAMILY Business Operations
• BUSINESS SEGMENT OptumRx

Job Location Information

• Phoenix, AZ United States North America

Additional Job Detail Information

• EMPLOYEE STATUS Regular
• SCHEDULE Full-time
• JOB LEVEL Individual Contributor
• SHIFT Day Job
• TRAVEL No
• TELECOMMUTER POSITION No
• OVERTIME STATUS Non-exempt

A Fortune 6 company, we're focused on helping people live healthier lives while making the health system work better for everyone. Here, we seek to empower people with the information, guidance and tools to make personal health choices. We work harder and we aim higher. We expect more from ourselves and each other. And, at the end of the day, we’re doing a lot of good for more than 142 million people worldwide.