POSITION DESCRIPTION Expanding access to affordable, high quality health care starts here. This is where some of the most innovative ideas in health care are created every day. This is where bold people with big ideas are writing the next chapter in health care. This is the place to do your life's best work.(sm) The COMMUNITY LIAISON is responsible for traveling locally to medical offices and clinics and ensuring seamless operations between WellMed and hospitals, nursing homes, physicians, and other liaison organizations. They are responsible for obtaining completed physician orders and any other medical documentation necessary to ensure continuation of patient care and proper billing. They will also monitor and restock inventory of WellMed durable medical equipment (DME) and medical office sites. This person works with patients, families, physicians, and other health personnel to provide the highest quality of care. They must act in a professional and ethical manner and collaborate with other members of the health care team to ensure quality patient care and excellent customer service. PRIMARY RESPONSIBILITIES:

• Coordinates with clinic personnel the pickup of signed orders, maintenance of the equipment closets, and any other issue that needs attention
• Drops off orders, CMN's, T19's, LMN's to be signed and picks up signed documentation on a weekly basis
• Responsible to tracking missing documentation and following up to ensure timely receipt according to the applicable laws, federal and state rules and regulations and Agency's policies
• Tracks and maintains inventory kept at the referral sources
• Routes paperwork according to established office procedure to ensure accurate recordkeeping
• Participates in educational programs and all required in-service programs, as assigned by supervisor
• Answers general questions about equipment, supplies and HCD Services
• Direct customer support to assigned referral sources/customers on a daily basis
• Daily route logs must be maintained daily and turned in every Monday morning
• Receives and addresses customer complaints by routing specific or complex questions to appropriate individuals
• Establishes a trusting relationship with customers and co-workers
• Exhibits professionalism and is courteous with all customers and co-workers
• Demonstrates knowledge and observance Notice of Privacy Practices

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. REQUIRED QUALIFICATIONS:

• High school diploma or equivalent
• 1+ years' customer service experience, preferably from a health care setting
• At least a basic level of proficiency with MS programs (Word, Outlook)
• Valid Texas driver's license and ability to travel up to 75% within greater El Paso area

PREFERRED QUALIFICATIONS:

• Previous experience working in the medical industry, such as medical insurance, managed care, clinic or home healthcare
• Previous EMR experience
• Ability to work independently and remain on task
• Strong interpersonal and oral communication skills including telephone etiquette
• Good organization and planning skills
• Basic level of research and analytical skills

CAREERS WITH WELLMED. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 240,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do YOUR LIFE'S BEST WORK.(SM) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Community Liaison, El Paso, TX Job Details

• CONTEST NUMBER 846198
• JOB TITLE Community Liaison - WellMed - Homecare Dimensions - El Paso, TX
• JOB FAMILY Network Management
• BUSINESS SEGMENT OptumCare

Job Location Information

• El Paso, TX United States North America

Additional Job Detail Information

• EMPLOYEE STATUS Regular
• SCHEDULE Full-time
• JOB LEVEL Individual Contributor
• SHIFT Day Job
• TRAVEL No
• TELECOMMUTER POSITION No
• OVERTIME STATUS Non-exempt

A Fortune 6 company, we're focused on helping people live healthier lives while making the health system work better for everyone. Here, we seek to empower people with the information, guidance and tools to make personal health choices. We work harder and we aim higher. We expect more from ourselves and each other. And, at the end of the day, we’re doing a lot of good for more than 142 million people worldwide.