PFS Company Statement:
PFS is a global commerce services company. We help leading brands deliver exceptional commerce experiences worldwide. We are a diverse team with distinct interests, skills, and backgrounds collaborating across all facets of commerce—from business consulting and design to technology and operations. Together, we take pride in performing at our best to produce the best possible results for our client and their clients.
Company Vision:
CONTACT CENTER TEAM LEAD
The Team Lead assists with the day-to day supervision of customer service representatives; they are held accountable for ensuring all customer calls are handled promptly, correctly, and professionally. Works with customers, team members, and Account Managers to serve as a driving force to help achieve "best in class" service levels by helping to identify areas of improvement and assist in implementing new methods for providing effective solutions. Responsible for ensuring tasks set forth by the Supervisor are met in order to achieve team objectives and goals. Monitors customer service calls to observe employee demeanor, technical accuracy, and conformity to company policy and procedures. Provides coaching and feedback to agents accordingly.
Job Level/Salary Grade: Analyst
Exemption Status: Exempt
RESPONSIBILITIES:
QUALIFICATIONS
PREFERRED QUALIFICATIONS:
Pre-employment background screening will be conducted.
PFSweb Inc. is an EEO/AA - M/F/Disability/Protected Veteran Status employer.
Required Skills Required Experience