Job Description

Under regular supervision, performs a variety of clerical activities to support clinical operations for the University Maryland Capital Region Health Medical Group including customer service, telephone management, scheduling, registration, insurance eligibility and copay collections. Populates provider schedules, manages telephones, and completes registration information captured prior to or during each patient visit.

Qualifications

Education/Knowledge

• Attained Level : Entry level, High School or GED.
• Preferred : Additional training in computer skills and customer service principles.
• Completed Course Work/Program: High School Diploma/GED

Applicable Experience

• Experience (years ): Required: 1 - 3 years Preferred: 3-5 years
• Experience (describe required & preferred): One (1) year of customer service experience required. One (1) year relevant front-desk experience preferred. Experience within a healthcare environment preferred.
• Certification in scheduling and registration preferred.

Technical/Clinical Skills

• Basic knowledge and working experience with Medical Terminology

Other:

• Prior experience and demonstrated competence with patient or customer information systems is preferred.

Communication Skills & Abilities

• Work requires the ability to exchange information on factual matters, schedule appointments, greet visitors, explain hospital/corporate policies, and/or relay messages to appropriate personnel. This type of interaction requires courtesy and tact when dealing with patients, visitors, and/or hospital/corporate employees. More sensitive situations may be referred to others as appropriate.

Additional Information

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