Job Description

General Summary

The Manager, Linen Services is responsible for overall management of the Linen Department functions and personnel at both the UMMC Downtown and Midtown campuses, which operate on a 24 hour, 7 day a week basis. Responsibilities include inventory management, purchasing, and quality control for all departments using linen supplies throughout the hospital. The Manager also oversees the linen contract and external management contracts. He/she upholds linen standards and works collaboratively across the hospital to meet performance expectations. The Manager is responsible for UMMC’s linen services labor force, which consists of both unionized and non-unionized staff.

The individual who holds this position exemplifies the UMMC mission, vision and values and acts in accordance with UMMC policies and procedures.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1. Leads cost savings initiatives in inventory management and linen purchases.

2. Liaison between units and linen management to problem solve linen issues.

3. Responsible for the accuracy and timeliness of financial data and statistics. Uploads patient workload statistics for each linen customer into the automated Linen Management Information System in order to calculated detailed usage statistics by unit and by linen item per patient day/patient visit to analyze and address trends with unit managers.

4. Develops and recommends department annual operating and capital budget.

5. Coordinates laundry activities and services with hospital departments using best practices.

6. Ensures compliance with all regulatory agencies.

7. Maintains records and statistics for administrative and regulatory purposes.

8. Plans, organizes, directs, coordinates, and supervises functions and activities of the department.

9. Establishes work standards and work flow.

10. Establishes and leads site Linen Task Force/Committee and participates as a member of the UMMS system-wide Linen Committee.

11. Develops internal customer satisfaction surveys, develops action plans, and proactively manage all levels of customer service.

12. Establishes and implements policies and procedures for linen departmental operations.

13. Champion linen education throughout facility – schedule and/or facilitate linen education.

14. Manages linen budget with key budget amounts.

15. Understands utilization metrics, labor productivity, budgeting, and development of score cards. Must be proficient in running reports with strong analytical skills.

16. Direct liaison with all hospital unit leaders for producing, reporting, feedback, and customer relations for linen operations.

17. Exhibits initiative, responsibility, professionalism, flexibility, and leadership.

18. Manages laundry services vendor to assure contract compliance and key performance indicators (KPI) are met.

19. Manages several contracted management services for linen management.

20. Manages a linen work force across 3-shifts 7 days a week.

21. Works collaboratively with human resources on employee and labor relations issues.

22. Acts as site administrator for the automated scrub attire dispensing/collection system. Responsible for adding all new user access requests for physicians, nurses and clinical support staff. Ensures that linen staff are fully trained in re-stocking and unloading the dispensing/collection units.

23. Acts as the site administrator for the automated Linen Management Information System. Ensures staff are fully trained on the system and using it for all linen transactions.

24. Conducts at minimum an annual wall-to-wall physical inventory of all linen on each campus.

Qualifications

Education and Experience

• A Bachelor’s degree in Business or related field.
• 5 years of linen/laundry experience in a hospital environment, plus a minimum of 3 years of management experience.

Knowledge, Skills and Abilities

1. Proficiency with respect to Microsoft Office, PowerPoint, Excel and Word.
2. Ability to analyze and interpret financial and other data.
3. Strong budgeting/ report production skills.
4. Strong general business acumen.
5. Excellent interpersonal skills. Service/quality attitude.
6. Ability to plan, organize, and achieve effective time management.
7. Ability to work under pressure and meet established goals and objectives.
8. Demonstrates great communication skills with all hospital staff.
9. Demonstrates a “Can Do” attitude in all areas of customer service.
10. Ability to communicate effectively in written format and oral presentations.
11. Demonstrates a proactive approach in achieving facility goals and objectives.

Additional Information

All your information will be kept confidential according to EEO guidelines.