Job Description

Under general supervision, performs first line trouble shooting/triage on pharmacy system issues, located in pharmacy as well as nursing units. Answers service/request calls from the Pharmacy and interfaced departments, solves problems, and answers questions concerning hardware/software issues and takes a lead role in pharmacy projects and initiatives. The Pharmacy Diversion & Systems Data Analyst plays a key role on the pharmacy leadership team by supporting controlled substance diversion & Automated Dispensing system.

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1. Responsible for the day-to-day oversight of the controlled substance diversion system, including interpreting, investigating, analyzing, closing, escalating and reporting of controlled substance cases identified through the automated machine learning system.
2. The analyst will be a key member of the University of Maryland Rehabilitation & Orthopaedic Institute Med Review Committee and will play a primary role in providing data for ad hoc investigations as needed
3. Responsible for analyzing, interpreting and reporting on data from other pharmacy operational systems to improve processes and patient outcomes
4. Diversion, operational and clinical data generated by the analyst will be used by the pharmacy leadership team to develop monthly dashboards and key performance indicators (KPI) focused on driving sustainable, improved quality performance across the pharmacy continuum of care
5. This position requires strong analytical skills in gathering information from users, defining work problems and designing a system of procedures to resolve problems.
6. Analysis data focused on inventory optimization in automated dispensing cabinets and analysis of wholesaler/pharmacy purchasing data to improve pharmacy financial performance.
7. Responsible for overseeing the operation of all workstations and the narcotics CII safe. Directs the filling, emptying, and configuring of the dispensing units and also runs reports and monitors narcotic use. Completes data backup for the system and is the main narcotics operations technician for the director. Trains all technicians and pharmacists on the operations of the CII safe, Pyxis workstations and Pyxis.
8. Perform audits on a scheduled basis; may involve presenting and resolving reconciliation issues as they arise during the monitoring and reconciliation process.
9. Maintain copies of reports for compliance and audit purposes.
10. Participates in special projects and testing for system upgrades.
11. Provides first level problem analysis, responds to calls regarding Pharmacy hardware and software, escalates calls to relevant hospital department(s) and vendors when necessary for support and follow up.

Qualifications

• Bachelors Degree in Information Technology or a related field preferred, or an equivalent level of professional experience in the area of computer desktop and systems support.
• Registered Pharmacy Technician is required.
• Three years progressively professional work experience within a healthcare environment is required.
• Previous experience in leading a project and/or team is preferred.
• Knowledge and understanding of how technology can be applied to provide system support.
• Knowledge of healthcare processes is preferred.
• Effective communication and organization skills; demonstrates confidence, creativity, and maturity.
• Excellent customer service skills and the ability to work with all levels within the organization.
• Ability to perform daily work activities of the position assuring prompt and effective response to customer needs.
• Proficient in analysis and problem solving, ability to assess customer needs and determining appropriate solutions.
• Ability to understand and adhere to systems security and control procedures in accordance with departmental, vendor standards and regulatory bodies.

Additional Information

All your information will be kept confidential according to EEO guidelines.