Job Description

• Provides safe, effective, timely and efficient patient care to assigned patient under supervision of licensed nurse. This includes:

  • Obtains report from the assigned Nurse regarding the specific care needs of the patient.
  • Obtains vital signs as assigned during the shift and documents on the Patient Care Flow record
  • Documents observation & monitoring of the patient on the Restraint/Close Observation Flow Sheet, (3-802) every 15 minutes and other monitoring (i.e.: range of motion, toileting, meals, fluids, vital signs) at the indicated frequency. Immediately notifies assigned nursing staff of changes requiring intervention.
  • Ensures comfort and safety of assigned patients at all times while on duty, including assisting with toileting and other hygiene needs. Changes the bed as needed
  • Remains within arms reach of the patient until relieved by another staff member
  • Performs patient transfers to chair, bed or stretcher as requested, observing basic safety practices and principles of body mechanics.
  • Observes appropriate safety practices for patients including arm bands, side rails, restraints, call light position and toileting.

• Provides assistance to nursing staff as needed.

  • Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.
  • Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open ended questions, such as “How may I be of help to you?” using the customer’s name as soon as it is learned.
  • Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution
  • Keeps customer’s information confidential, including public places such as elevators or the cafeteria
  • Provides assistance and offers help immediately, including finding someone else to meet the request, if unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.
  • Demonstrates commitment to excellent service recovery when a customer’s expectations have not been met.

Qualifications

• Current Maryland license in good standing as a Certified Nursing Assistant.
• Less than one year
• Microsoft Office Suite Skill Level

Additional Information

All your information will be kept confidential according to EEO guidelines.