Job Description

I. General Summary

Under limited supervision, of the Security Director provides for the safety and security of UMMC patients, visitors, staff and tangible and intangible assets by overseeing and managing the day-to-day operations of the security and guests services department personnel at UMMC and its off campus posts.

II. Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by the individual assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

With the advice and approval of the Security Director determines how the institutional security policies and procedures are implemented in order to enforce applicable Maryland State Law and Baltimore City Ordinances and to maintain a safe and secure environment.

1. Determines the disposition of Security staff, Special Police Officers (SPO), guest services agents, and any contracted security forces across Medical Center controlled locations under a range of threat/risk levels.

2. Establishes the post orders that describe the scope of authority and duties of fixed and roving posts in Medical Center controlled properties under range of threat/risk levels.

3. Establishes the overall schedule to be used to staffing designated security posts.

4. Reviews performance of police and security operations using objective and subjective criteria and uses performance assessments to improve operational effectiveness.

5. Assists the Lead investigator and the Director with investigations into alleged unlawful activities including fraud, waste, abuse and mismanagement. Research applicable legal authorities, collect relevant official documents and other physical evidence, interview witnesses, and produce reports to present and analyze evidence and present investigative conclusions.

6. Assists the Director with the development of comprehensive security and emergency response plans.

7. Advises the Director and the security infrastructure manager on how physical security systems can be integrated with security operations.

8. When directed acts as a liaison with the investigative units of local, state and federal agencies. Assists the police with arrests and investigations, attends court hearings and unemployment hearings as appropriate.

9. In the absence of the Director and upon delegation may assume command of all security and guest services operations.

Qualifications

III. Education and Experience

1. Bachelor’s degree in social science or a related field is preferred, extensive supervisory experience will be considered.

2. Ten years’ experience in a supervisory role in law enforcement or corrections is required. Experience in a hospital setting is preferred.

3. Completion of a CPI (Crisis Prevention Institute) course on Non-Violent Crisis Intervention is required within one year of hire or placement into the position.

4. Eligible to qualify and obtain a State Of Maryland Special Police Commission.

IV. Knowledge, Skills and Abilities

1. Demonstrated customer service skills including highly effective interpersonal, verbal, and written communication skills are required to work successfully with a diverse group of staff at various levels within the organization, to document incidents of violations and to give directions to patients, visitors, and staff.

2. Problem solving and strong leadership abilities are required to ask probing questions of staff, patients, and visitors to assist in the gathering of information for investigations of reported safety/security incidents.

3. Possession of a valid Class C Maryland driver’s license. Must be able to operate a manual transmission.

4. Must successfully complete an oleoresin capsicum certification course, which includes undergoing a direct exposure to the product.

Additional Information

All your information will be kept confidential according to EEO guidelines.