Lab Contact Center Associate, MLT or MLS Nights - VUMC Client Laboratory Services Discovery Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity of culture, thinking, learning and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilts mission is to advance health and wellness through preeminent programs in patient care, education, and research. Click Here To View The VUMC Promise of Discovery Unit Summary Vanderbilt University Medical Center (VUMC) has been rated the #1 Hospital in Nashville and the state of Tennessee by the US News & World Report. VUMCs Diagnostic Laboratories - consisting of Laboratory Client Services (LCS), Clinical Pathology Services (CPS), Diagnostic Molecular & Genetics Services (DMGS), and Anatomic Pathology Services (APS) - have state-of-the-art automation and exceptional employees to meet the demands of accurately and timely performance of tests, while providing our patients and their families with enhanced and exceptional care. VUMC is rated in the Top 100 Most Wired Hospitals with advanced LIS systems and technologies. Vanderbilts Diagnostic Laboratories support adult and pediatric care for inpatient and outpatient settings. Our fast-paced, team oriented culture gives you the opportunity to contribute to breakthroughs with healthcare advancements. We support your career growth with a comprehensive medical laboratory science program and a established Professional Advancement Ladder (PAL). Your Role: A Laboratory Contact Center Associate I is responsible for the management of clinical laboratory telephone calls in an office setting. An Associate I uses their clinical laboratory education/experience and problem solving skills to assist callers. Caller issues include: ordering tests, obtaining results, add- on testing, specimen collection and incident reporting. A Contact Center Associate I uses a "customer service" attitude to enhance patient care by providing clear, accurate, timely and professional assistance to callers. The Associate I uses various software and issue tracking tools to provide information and follow issues until they are resolved. This position reports to the Team Leader of the VUMC Diagnostic Laboratories Contact Center. For more information regarding the physical requirements and environmental conditions for this job, please click [here](http://www.vanderbilt.edu/work- at-vanderbilt/requirements/nursing1.pdf). CA Position Qualifications Required: * Associate's Degree in laboratory science or Medical Laboratory Technology (MLT) from an accredited institution, or Bachelor of Science degree from an accredited college/university with a major in biological, chemical, physical, or clinical laboratory science. and 2 years relevant experience * Active Medical Laboratory Technician (MLT) Certification and TN Technician licensure * Strong customer service capabilities; including the ability to triage and resolve highly technical inquiries across multiple diagnostic laboratories from clinicians, reference laboratories, pathologists, family members, patients, and additional internal and external customers. * Ability to learn and retain complex information. * Basic MS office and typing skills. Preferred: * Previous Call Center experience in a healthcare related industry * Previous bench work across multiple diagnostic laboratories Position Shift: * Full-Time * Monday thru Friday: 11:00pm - 7:30am VUMC Recent Accomplishments Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments: * US News & World Report: #1 Hospital in Tennessee, #1 Health Care Provider in Nashville, #1 Audiology (Bill Wilkerson Center), 12 adult and 10 pediatric clinical specialties ranked among the nation's best, #15 Education and Training * Truven Health Analytics: among the top 50 cardiovascular hospitals in the U.S. * Becker's Hospital Review: one of the "100 Greatest Hospitals in America" * The Leapfrog Group: grade "A" in Hospital Safety Score * National Institutes of Health: among the top 10 grant awardees for medical research in the US * Magnet Recognition Program: Vanderbilt nurses are the only group honored in Tennessee * Nashville Business Journal: Middle Tennessee's healthiest employer * American Hospital Association:* **among the 100 "Most Wired" medical systems in the US Download the Vanderbilt University Medical Center Facts 2016-2017 to learn more about our services and facilities. *CA **Primary Location: **TN-Nashville-The Vanderbilt Clinic (TVC) **Work Locations: ** **Job: **Clinical Labs/Pathology **Organization: **Vanderbilt University Medical Center