Patient Outreach Svcs SpecJob ID 2018-15631Position Type Full-TimeDepartment Lab OutreachFacility WellStar Douglas HospitalCategory Administrative and ClericalCity DouglasvilleShift DaysState Georgia Overview At WellStar we all share common goals. Thats what makes us so successful and such an integral part of our communities. We want the same things, for our organization, for our patients, and for our colleagues. As the largest not-for-profit healthcare system in Georgia, this means we pride ourselves on investing in the communities that we serve. We continue to provide innovative care models, focused on improving quality and access to healthcare. Responsibilities The Patient Outreach Services Specialistperforms technical and non-technical duties within the WellStar Laboratory Outreach specimen collection locations. Duties included, but not limited to, WellStar EPIC system patient registration; WellStar EPIC system Insurance and ICD-10 data entry; WellStar EPIC system laboratory test order entry; Quest Laboratory and Lab Corp systems patient registration; Quest Laboratory and Lab Corp systems Insurance and ICD-10 data entry; Quest Laboratory and Lab Corp systems test order entry; resolving all Customer Service problems and issues at assigned IOP and PSC location; properly preparing and packing specimens for transport to analyzing laboratory; properly and accurately performing phlebotomy specimen collection; performing Quality Assurance and maintenance checks on all equipment; and other duties as assigned. Qualifications Required Minimum Education: High School Diploma or GED. Phlebotomy certification preferred, but not required. Required Minimum Experience: At least 1 year of previous computer skills required and/or completed WellStar Lab Outreach externship. At least 1 year of Customer Service experience required and/or completed WellStar Lab Outreach externship. At least 1 year of previous phlebotomy and specimen processing experience required and/or completed WellStar Lab Outreach externship. Required Minimum Skills:Requires excellent Customer Service skills; must be able to demonstrate use of correct grammatical English; requires efficient and accurate computer skills; must be able to work and maintain professional demeanor under stressful conditions; requires efficient multi-tasking and organizational skills; must be able to gracefully maintain composure in difficult situations