PBX Operator Job ID 2018-13604 Position Type Full-Time Department Communicative Services Facility WellStar Kennestone Hospital Category Facility, Environmental, and Nutrition & Food Services City Marietta Shift Nights State Georgia Overview At WellStar we all share common goals. Thats what makes us so successful and such an integral part of our communities. We want the same things, for our organization, for our patients, and for our colleagues. As the largest not-for-profit healthcare system in Georgia, this means we pride ourselves on investing in the communities that we serve. We continue to provide innovative care models, focused on improving quality and access to healthcare. Responsibilities The Switchboard Operator is responsible for the functions of the switchboard and patient information areas. This includes the efficient operation of the phones/switchboard, pager and paging system. Assists patients, their families, physicians and staff with general information. Monitor all emergency systems. Serve as the main source of communication during hospital emergencies, such as codes etc. Direct visitors, guests and family members to their requested destinations. May be called upon to assist with monitoring/putting away supplies, retrieving mail, updating directory/manual, training and representing our department as pertains to performance improvement (PI). Maintain a high level of professionalism and customer service, which supports the Wellstar's system customer service initiatives. May be called upon to perform other duties and responsibilities as required. Qualifications Required Minimum Education: High School Diploma required. Associate's Degree preferred. Required Minimum Experience: 12 months Call Center or customer service experience, preferably in a health care setting. Required Minimum Skills : Excellent customer service skills, excellent written and verbal communication skills, must possess a clear and professional voice for calls and announcements, must be proficient in basic computer skills and systems utilized by the Communicative Services Department. Able to work in a high volume area, detail oriented and possess problem-solving skills.