Requisition Number 18-3624 Title Tech Support Specialist I City Orange State CA Zip Code 92868 Description The Technical Support Specialist I works both independently and collaboratively with other members of IT field personnel and Corporate users to solve problems and to provide excellent courteous customer service. The Technical Support Specialist I is expected to triage incidents from phone calls, emails and assigned service desk tickets, work and resolve routine incidents, and administrate users in multiple systems. The successful candidate is expected to follow through issues and incidents to resolution with accurate recording of information, data and remediation details and they are a fundamental part of this jobs responsibilities. Responsiblities: Triage requests coming via phone calls and e-mail Determine priority level of each service request as well as which team should be assigned to the problem Work with management to ensure all Emergency issues handled in a timely manner and to identify area wide issues Enter and document all service requests and incidents into corporate ticketing system Follow up on various stages of a ticket including but not limited to: shipment tracking, approval, vendor follow up, etc. Resolve routine requests and incidents Process invoices Administrate user accounts Basic troubleshooting skills Any other task that may be added by management Requirements Minimum of a HS Diploma or GED Equivalent Bachelor degree preferred Must have experience with Microsoft Office 1-3 years experience in a customer service environment 1-3 years experience in a high volume environment is preferred To please email: mclement@westerndental.com