ABOUT WILMINGTON HEALTH

Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve.

PURPOSE:

Assist with patient assistance program enrollment and management of patient assistance medications.

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Works closely with the clinical pharmacist to complete, submit, and follow-up on the status of patient assistance program applications.

• Receive patient assistance program medications and prepare them for patient retrieval.

• Respond to patient phone calls and messages regarding patient assistance program applications and medications.

• Assist with patient assistance program re-enrollment and scheduling appointments with the clinical pharmacist as needed.

OTHER DUTIES:

• As assigned by supervisor

Required Skills

 PATIENT ASSISTANCE TECHNICIAN COMPETENCIES

GENERAL

1. Customer Service
2. Professionalism/Integrity/Responsibility
3. Teamwork/Process Focus
4. Dependability/Punctuality
5. Interpersonal Relationships/Communication
6. Judgment/Decision Making/Problem Solving
7. Quality/Quantity
8. Initiative
9. Safety/Housekeeping
10. Organizational Skills/Time Management

ADA PHYSICAL DEMANDS:

Rarely (Less than .5 hrs/day) Occasionally (0.6 – 2.5 hrs/day) Frequently (2.6 – 5.5 hrs/day) Continuously (5.6 – 8.0 hrs/day)

PHYSICAL DEMAND

REQUIRED?

FREQUENCY

Standing

Frequently

Sitting

Continuously

Walking

Occasionally

Kneeling/Crouching

Occasionally

Lifting

Rarely

Required Experience

QUALIFICATIONS

REQUIRED:

• Customer service experience
• Experience working in the healthcare setting

PREFERRED:     

• Experience working with patient assistance programs

 PATIENT ASSISTANCE TECHNICIAN COMPETENCIES

GENERAL

1. Customer Service
2. Professionalism/Integrity/Responsibility
3. Teamwork/Process Focus
4. Dependability/Punctuality
5. Interpersonal Relationships/Communication
6. Judgment/Decision Making/Problem Solving
7. Quality/Quantity
8. Initiative
9. Safety/Housekeeping
10. Organizational Skills/Time Management

ADA PHYSICAL DEMANDS:

Rarely (Less than .5 hrs/day) Occasionally (0.6 – 2.5 hrs/day) Frequently (2.6 – 5.5 hrs/day) Continuously (5.6 – 8.0 hrs/day)

PHYSICAL DEMAND

REQUIRED?

FREQUENCY

Standing

Frequently

Sitting

Continuously

Walking

Occasionally

Kneeling/Crouching

Occasionally

Lifting

Rarely