Job Description

•        Monitor booking/loading/in transit status for import air cargo.
•        Check cargo arrival status at U.S AIR port.
•        Receive shipping documents and review they are accurate.
•        Take care of drayage from AIR port. 
•        Receive cargo release and plan cargo delivery.
•        Check contracted rate and make quotation with carrier.
•        Offer spot rate to customer and get confirmation.
•        Book cargo to carrier and set up appointment.
•        Manage outbound plan through W/H accurately.
•        Monitor cargo from pickup to delivery to ensure on time and accurate delivery.
•        Troubleshoot all issues from booking to cargo delivery in a timely manner.
•       Daily liaison with customer, carriers, internal staff.
•       Maintain essential account documentation with up to date information and ensuring that it is collated and stored so as to be readily accessible.
•       Increase customer satisfaction and business share through regular contact (i.e., phone, email).
•       Follow SOP/Work Instructions and ensure operational best practice in line with customer requirements as well as ensure operational SOP compliance.
•       Recommend changes in current processes when needed.
•       Reporting as needed (service failure report, claim/damage report, others).
•       Accurate data entry into in-house system and other systems as needed.
•       Handle settlement for AR/AP through in-house system.
•       Provide satisfactory service to customer in day to day logistics operations.

Qualifications

• Bachelor’s Degree Required
• 3+ years of experience in Logistics Required
• Remote role that may require onsite at customer site in the future

• •       Outlook, Microsoft Office application such as Excel/Power point/Word

  •       Excellent written and oral skills (English)

  •       Able to engage and work directly with customers

  •       Problem solver mindset

  •       Self-motivated

  •       Organized

  •       Handle high pressure and fast pace operations as needed

  •       Strong work ethic

  •       Open to learning other modes of transportation as needed

All your information will be kept confidential according to EEO guidelines.