Job Description

Company Description Woongjin, INC. is looking for a talented and unique IT Help Desk Support Technician for a multi-conglomerate company known all over the world. This is your opportunity to play a key role in providing support and running with the big dogs if you haven't already.

OUR MISSION

Woongjin, INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

Job Description

• Serving as initial point of contact for telephone and e-mail inquiries for internal applications, hardware, printers and remote technology

• Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Desk application

• Following up on any outstanding issues with customers regarding status and closure of incidents/requests

• Manage user accounts updates, password resets

• Troubleshooting and resolve all hardware, software and network problems

• Escalate issues to second and third level support teams

• Document procedures, FAQs, and inventory of assets

• Must be willing to travel up to 10% of time

Qualifications

• Strong working knowledge of core applications including Windows/Mac OS, Microsoft Office, Imaging Software, and Active Directory

• Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools

• Excellent problem-solving, communication and interpersonal skills

• Advanced Mac experience and skills

• Associates degree or higher with at least 5 years of Corporate Help Desk or PC/Network Technician experience, or the equivalent combination of education and/or experience

• Knowledge of Windows XP/7, Mac OS, Office 2007/2010/2013, PC hardware, Remote Support and VPN

*** Korean Bilingual ***

Additional Information All your information will be kept confidential according to EEO guidelines.