Job Description

Roles & Responsibilities 

• Serve as first point of contact to provide technical support to end users
• Communicate with external vendors when needed
• Oversees the replenishment and allocation of IT inventory to their appropriate locations
• Troubleshoot software and network issues
• Troubleshoot basic Windows Domain issues
• Perform proactive maintenance in PCs and Printers
• Performs set-ups, break-downs, and transports of equipment, such as monitors on an as-needed basis for new and existing end users
• Responsible for solving issues, driving enhancements, and improving support for all IT related functions on a day to day basis
• Contact and collaborate with software and hardware vendors to solve technical issues as needed
• Other duties as assigned

Qualifications

• Bachelor’s Degree or Equivalent Experience preferred
• Excellent communication skills
• Proficiency with computers including Microsoft Office, Word, Excel, Access, PowerPoint required
• Language: Korean & English preferred
• Authorized to work lawfully in the United States

Additional Information

All your information will be kept confidential according to EEO guidelines.