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Logistic Operator _ Transportation

Woongjin, Inc

Logistic Operator _ Transportation

Plano, TX
Full Time
Paid
  • Responsibilities

    Job Description

    • SOP/Work Instructions maintenance and ensuring operational best practice in line with customer requirements as well as ensure operational SOP compliance
    • Make booking of cargo (FTL/LTL) delivery to carrier correctly, make sure carrier make appointment with warehouse and pick up cargo on time, track cargo moving status
    • Troubleshoot all happenings from booking to cargo delivery with in a timely way
    • Daily liaison with customer, carriers, internal staffs
    • Maintaining essential account documentation with up to date information and ensuring that it is collated and stored so as to be readily accessible
    • Increase customer satisfaction and business share through regular contact (i.e., phone, email)
    • Monitor account issues and communicate/liaison with management to implement/drive solutions
    • Recommend when needed changes in current processes
    • Reporting as needed (Service failure report, claim/damage report, others)
    • Accuracy of data entry into Cello and other systems as needed
    • Monitor trends and report changes to Management for action
  • Qualifications

    Qualifications

    • Education: College preferred
    • 4-5 years in FTL/LTL Truck dispatching experience 
    • EXPERIENCE WITH NAFTA/USMCA CROSS BORDER TRANSPORTATION PREFERRED. 
    • SMALL TEAM MANAGEMENT EXPERIENCE A PLUS.
    • Outlook, Microsoft Office application such as Excel/Power point/Word
    • Excellent written and oral skills (English)
    • Able to engage and work directly with customers
    • Problem solver mindset
    • Self-motivated
    • Organized
    • Handle high pressure and fast pace operations as needed
    • Strong work ethic
    • Open to learning other modes of transportation as needed

    Additional Information

    All your information will be kept confidential according to EEO guidelines.

  • Industry
    Hospital and Health Care