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Migration Technician (Windows 10)

Woongjin, Inc

Migration Technician (Windows 10)

Ridgefield Park, NJ
Full Time
Paid
  • Responsibilities

    Job Description

    The candidate will interact with customers on a daily basis and must have sharp organizational and communication skills in order to schedule customer visits and meet the target time given to complete tasks.

    RESPONSIBILITIES :

    • Complete and troubleshoot Data Migration from old pc to new pc.
    • Test and clean PCs, laptops and other related hardware as needed.
    • Maintain, analyze, and troubleshoot software and computer peripherals as needed during the upgrade.
    • Set up, configure and add all required hardware during upgrade.
    • Restore all user and configuration data from user’s backup.
    • Migrate from Local domain to Global domain with script.
    • Provide resolution of end user’s technical issues post migration.
    • Provide technical support to end users via telephone or desk side after migration as needed.
    • Assure that all tickets requiring follow up work and/or calls are resolved to closure within target.
    • Assist in researching and documenting improvements to processes upon discovery.
    • Assist coworkers in resolution of end users’ technical issues post migration.
    • Able to perform in a fast-paced environment.
  • Qualifications

    Qualifications

    • Bachelor’s degree preferred or the equivalent combination of education and/or experience
    • IT Helpdesk Support in 1000 + Corporation: 2 years (Required)
    • Strong working knowledge of core applications including Active Directory, Windows OS, Active
      Directory, Microsoft Office, and Imaging Software
    • Previous Windows 10 upgrade project experience required (at least 1 year)
    • Experience with standard technical support concepts, practices, and procedures
    • Strong verbal and written communication skills
    • Must be self-motivated to meet deadlines
    • Able to follow procedures with little to no immediate supervision
    • Ability to lift equipment up to 25 pounds

    Additional Information

    All your information will be kept confidential according to EEO guidelines.

  • Industry
    Hospital and Health Care