Job Description

The candidate will interact with customers on a daily basis and must have sharp organizational and communication skills in order to schedule customer visits and meet the target time given to complete tasks. 

RESPONSIBILITIES :

• Complete and troubleshoot Data Migration from old pc to new pc.
• Test and clean PCs, laptops and other related hardware as needed.
• Maintain, analyze, and troubleshoot software and computer peripherals as needed during the upgrade.
• Set up, configure and add all required hardware during upgrade.
• Restore all user and configuration data from user’s backup.
• Migrate from Local domain to Global domain with script.
• Provide resolution of end user’s technical issues post migration.
• Provide technical support to end users via telephone or desk side after migration as needed.
• Assure that all tickets requiring follow up work and/or calls are resolved to closure within target.
• Assist in researching and documenting improvements to processes upon discovery.
• Assist coworkers in resolution of end users’ technical issues post migration.
• Able to perform in a fast-paced environment.

Qualifications

• Bachelor’s degree preferred or the equivalent combination of education and/or experience
• IT Helpdesk Support in 1000 + Corporation: 2 years (Required)
• Strong working knowledge of core applications including Active Directory, Windows OS, Active         Directory, Microsoft Office, and Imaging Software
• Previous Windows 10 upgrade project experience required (at least 1 year)
• Experience with standard technical support concepts, practices, and procedures
• Strong verbal and written communication skills
• Must be self-motivated to meet deadlines
• Able to follow procedures with little to no immediate supervision
• Ability to lift equipment up to 25 pounds

Additional Information

All your information will be kept confidential according to EEO guidelines.