Job Description

• ·         Monitor booking/loading/in transit status for import ocean cargo.

  ·         Check cargo arrival status at U.S sea port.

  ·         Receive shipping documents and review they are accurate.

  ·         Take care of drayage from sea port. 

  ·         Receive cargo release and plan cargo delivery.

  ·         Check contracted rate and make quotation with carrier.

  ·         Offer spot rate to customer and get confirmation.

  ·         Book cargo to carrier and set up appointment.

  ·         Manage outbound plan through W/H accurately.

  ·         Monitor cargo from pickup to delivery to ensure on time and accurate delivery.

  ·         Troubleshoot all issues from booking to cargo delivery in a timely manner.

  ·         Daily liaison with customer, carriers, internal staff.

  ·         Maintain essential account documentation with up to date information and ensuring that it is collated and stored so as to be readily accessible.

  ·         Increase customer satisfaction and business share through regular contact (i.e., phone, email).

  ·         Follow SOP/Work Instructions and ensure operational best practice in line with customer requirements as well as ensure operational SOP compliance.

  ·         Recommend changes in current processes when needed.

  ·         Reporting as needed (service failure report, claim/damage report, others).

  ·         Accurate data entry into in-house system  and other systems as needed.

  ·         Handle settlement for AR/AP through in-house system.

  ·         Provide satisfactory service to customer in day to day logistics operations.

Qualifications

• Bachelor’s Degree Required

• 1 ~ 3 years of experience in Logistics Required

• Remote role that may require onsite at customer site in the future

• •        Outlook, Microsoft Office application such as Excel/Power point/Word

  •        Excellent written and oral skills (English)

  •        Able to engage and work directly with customers

  •        Problem solver mindset

  •        Self-motivated

  •        Organized

  •        Handle high pressure and fast pace operations as needed

  •        Strong work ethic

  •        Open to learning other modes of transportation as needed

•  

  Bilingual Korean/English

Additional Information

All your information will be kept confidential according to EEO guidelines.