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Content Author

Woongjin, Inc

Content Author

Ridgefield Park, NJ
Full Time
Paid
  • Responsibilities

    Job Description

    The primary responsibility of this role is hands-on with Adobe Experience Manager (AEM) components and templates, web page creation and publishing. In addition to CMS publishing, this role will support content writing and editing needs on an as-needed basis.

    RESPONSIBILITIES: 

    • Collaborate with product marketing, business lines, UX and Search Engine Optimization peers to create world-class customer experiences
    • Work in a cross-channel environment publishing content for desktop/laptop and mobile devices
    • Assist in gathering requirements and assessing content authoring needs of a given project
    • Update content logs, copy documents and other documentation systems
    • Provide strategic content recommendations and writing/editing support for product managers and business lines, and other content stakeholders
    • Ensure professional-quality content for secure online/mobile banking interfaces, responsive websites, mobile apps, online lead/application forms, marketing pages and other cross-channel websites
    • Analyze and understand end-to-end customer experiences to make sure all content is consistent in voice/tone/construction and technically correct
    • Collaborate and partner with other content authors, creators and strategists as appropriate to ensure consistent tone of voice and messaging for customers
    • Write and edit a variety of digital content as needed, including marketing pages, informational content, navigational elements, form field labels and messaging, error messages, contextual help, alert messages and FAQs
    • Participate as an observer in user interviews and usability
    • Work with development and other internal team members on project implementation and launch activities, including stand-up meetings, defect resolution, acceptance testing, etc.
  • Qualifications

    Qualifications

    Basic Qualifications

    • Bachelor's degree, or equivalent work experience
    • Prior experience authoring content for an enterprise website
    • Three or more years of CMS content authoring experience preferably within the financial industry
     
    

    Preferred Skills/Experience

    • Bachelors degree in English, Journalism, Communications, Marketing or related field
    • 3 years of professional experience authoring and writing for websites, mobile apps, software, or other digital platforms; transactional
    • Strong interactive writing/editing skills (work samples required)
    • Experience collaborating with large teams using outstanding communication skills
    • Experience successfully executing and balancing multiple projects and tasks
    • Demonstrated ability to write clear, compelling content that adheres to style guidelines and is substantially error-free
    • Attention to detail, especially as it relates to complex customer interactions and compliance-mandated content
    • Experience working with multiple stakeholders in a fast-paced, deadline-driven environment, with proven ability to respond flexibly to changing priorities
    • Ability to problem-solve and work independently when necessary
    • Expert in Microsoft Office
    • 1 year of experience in financial services, preferably online banking, wealth management and investments
    • Experience with Adobe CMS content authoring, wireframes and design/prototyping software
    • Experience working with UX, product and SEO teams
     
    

    Skills: Adobe Experience Manager: 3 Years Authoring or writing for websites: 2 Years Attention to detail

     

    Additional Information

    All your information will be kept confidential according to EEO guidelines.

  • Industry
    Hospital and Health Care