Job Description
The Customer Service Representative [CSR] works as part of a team providing logistics functions for our customers. He or she will oversee Information on Delivery [IOD] collection for a territory (group of different shipping points). Our expectation is to have our systems updated with delivery confirmations within one business day of the actual delivery. The CSR will monitor all shipments that are in transit from Warehouse [WH] to customer, and immediately report any issues, exceptions, or delays. The most common issues are lost/damaged freight, customer contacts, expired customer Purchase Orders [PO], and weather related delays. The CSR will work with carriers to secure delivery Appts within customers Requested Delivery Date window [RDD]. The CSR will follow up with carriers after the delivery to ensure the Proof Of Delivery [POD] has been submitted to our Transportation Management System [TMS]. The CSR will also assist with reporting including weekly Key Performance Indicators [KPI], On Time Right Quantity [OTRQ], and Regression Analysis.
Duties and Responsibilities
Qualifications
· REQUIRED: PRIOR EXPERIENCE IN LOGISTICS, PARTICULARLY TRACK AND TRACE .. SOMETHING THAT INVOLVES CONSOLIDATING MULTIPLE EXCEL SPREADSHEETS FROM DIFFERENT PARTIES INTO ONE REPORT (I.E. VLOOKUP FUNCTION) AND CAN ANALYZE THAT REPORT FOR TRENDS AND OUTLIERS (I.E. PIVOT TABLES)
Education and Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.