Job Description

The primary responsibility of this role is hands-on with Adobe Experience Manager (AEM) components and templates, web page creation and publishing. In addition to CMS publishing, this role will support content writing and editing needs on an as-needed basis.

• Collaborate with product marketing, business lines, UX and Search Engine Optimization peers to create world-class customer experiences
• Work in a cross-channel environment publishing content for desktop/laptop and mobile devices
• Assist in gathering requirements and assessing content authoring needs of a given project
• Update content logs, copy documents and other documentation systems
• Provide strategic content recommendations and writing/editing support for product managers and business lines, and other content stakeholders
• Ensure professional-quality content for secure online/mobile banking interfaces, responsive websites, mobile apps, online lead/application forms, marketing pages and other cross-channel websites
• Analyze and understand end-to-end customer experiences to make sure all content is consistent in voice/tone/construction and technically correct
• Collaborate and partner with other content authors, creators and strategists as appropriate to ensure consistent tone of voice and messaging for customers
• Write and edit a variety of digital content as needed, including marketing pages, informational content, navigational elements, form field labels and messaging, error messages, contextual help, alert messages and FAQs
• Participate as an observer in user interviews and usability
• Work with development and other internal team members on project implementation and launch activities, including stand-up meetings, defect resolution, acceptance testing, etc.

Qualifications

• Basic Qualifications

• Bachelor's degree, or equivalent work experience

• Prior experience authoring content for an enterprise website

• Three or more years of CMS content authoring experience preferably within the financial industry

• Preferred Skills/Experience

• 3 years of professional experience authoring and writing for websites, mobile apps, software, or other digital platforms; transactional

• Strong interactive writing/editing skills (work samples required)

• Experience collaborating with large teams using outstanding communication skills

• Experience successfully executing and balancing multiple projects and tasks

• Demonstrated ability to write clear, compelling content that adheres to style guidelines and is substantially error-free

• Attention to detail, especially as it relates to complex customer interactions and compliance-mandated content

• Experience working with multiple stakeholders in a fast-paced, deadline-driven environment, with proven ability to respond flexibly to changing priorities

• Ability to problem-solve and work independently when necessary

• Expert in Microsoft Office

• 1 year of experience in financial services, preferably online banking, wealth management and investments

• Experience with Adobe CMS content authoring, wireframes and design/prototyping software

• Experience working with UX, product and SEO teams

• Skills: Adobe Experience Manager: 3 Years Authoring or writing for websites: 2 Years Attention to detail

Additional Information

All your information will be kept confidential according to EEO guidelines.