Qualifications
QUALIFICATIONS
- Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
- Ability to work independently and meet strict time lines.
- Ability to communicate efficiently and effectively both verbally and in writing.
- Must be willing to work shifts which include working evenings, weekends and holidays.
- Must adhere to strict confidentiality in all matters. (MUST SIGN A CONFIDENTIALITY STATEMENT PRIOR TO EMPLOYMENT.)
- Must present professional image and grooming
- Proficient in core Microsoft products, including Win7/8/10, MS Office, Internet Explorer and Active Directory.
- Solid practical knowledge of computer hardware and software including imaging software
- Solid practical knowledge of Apple hardware and software including imaging task
- Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools
- Any Android mobile phone support experience is a plus
REQUIREMENTS
- Associates degree or higher with at least 3 years of Corporate Help Desk or PC/Network Technician experience, or the equivalent combination of education and/or experience
- Knowledge of Windows XP/7/8/10, Office 2010/2013/2016, PC hardware, Remote Support and VPN
- Must be able to have a strong Korean & English speaking and writing skill
- Video Conference support & Telecom experience are plus
Additional Information
All your information will be kept confidential according to EEO guidelines.