Job Description

•       Follow SOP and Work Instructions, update as needed and ensure operational best practice in line with customer requirements as well as ensure operational SOP compliance

•       Booking, Tracking, Tracing of import & export Cargo (FCL/LCL/CONSOL/AIR/RAIL)

•    Part time (9-6 Mon-Wed-Fri) (in office)

•    On site at customer’s facility (Dalton, Georgia or Auburn, Alabama)

•       Customer Service including all happenings from booking to cargo delivery in a timely manner

•       Daily liaison with customer, carriers, internal staff

•       Maintaining essential account documentation with up to date information and ensuring that it is filed and stored so as to be readily accessible to the team when/if needed

•       Increase customer satisfaction and business share through regular contact (i.e., phone, heavy email communication)

•       Monitor account issues and communicate/liaison with management to implement/drive solutions

•       Able to analyze service and cost data for actions or recommendations for business improvement for assigned customer

•    Regular communication with the LSP/Carrier to maintain stable operation for customer

•    Regular update to customer regarding market status and industry issues which can affect the business operation

•       Recommend when needed changes in current processes

•       Reporting as needed (Service failure report, claim/damage report, volume, P&L, others as needed)

•    Daily reporting of shipment status to customer

•       Accuracy of data entry into company system (internal system) and other systems as needed

•       Monitor trends and report changes to Management for action

Qualifications

 •       Education: College preferred

•       2-3+ years in Freight Forwarding and Transportation dispatching or operations including Ocean/Drayage/Freight Forwarder

•       Experience with NAFTA/USMCA cross border transportation or customs 

•       EXPERT in Microsoft Office application Excel/Power point/Word/Outlook

•       Excellent written and oral skills (English) Bi-lingual candidates encouraged to apply (English/Korean)

•       Able to engage and work directly with customers

•       Solutions minded

•       Highly Self Motivated and minimal supervision needed

•       Organized and detail oriented

•       Handle high pressure and fast pace operations as needed

•       Strong work ethic

•       Open to learning other modes of transportation as needed

·         Warehouse and/or manufacturing knowledge helpful

Additional Information

All your information will be kept confidential according to EEO guidelines.