Job Description

POSITION SUMMARY

Lead process innovation through project management and execution, realize operational excellence and increase customer satisfaction.  Identifies root cause to problems and uses data driven approaches to solve them.  Extensive interaction with senior management and subject matter experts to identify problems, analyze information, and develop and implement business performance solutions consistent with our business strategies will be required.  PI’s role encompasses all projects from top management based on the company needs and should go above and beyond assigned responsibility to support.

KEY RESPONSIBILITIES 

• Lead and set up company process improvements and initiatives for major businesses that include project management, process design, development and implementation
• Set up and manage KPIs by working with the business owners to establish continuous performance and quality improvement efforts
• Lead the project technical and operational team and maintain the project objectives through effective management skills. Team members can report directly into this role.
• Define the scope of the project in collaboration business owners, create a detailed work plan which identifies activities, implement the project, and monitor the progress of the project for successful completion of the project
• Maintain and improve existing systems and processes continuously to evolve with the changing business strategies, and ensure to bring up to the industry standards by performing market studies
• Provide training and continuous monitoring during and after project completion to ensure compliance with the changed process
• Acquire data and analyze results using statistical techniques, interpret trends or patterns in complex data sets, and work with management to prioritize business and information needs
• For any issues or problems, perform deep dive analysis and research to find root cause and appropriate corrective actions to resolve the issue, optimize process and provide governance

Qualifications

WHO IS THE IDEAL CANDIDATE FOR PROCESS INNOVATION?

The ideal candidate is passionate about using data driven methods for solving complex problems. Interaction with subject matter experts and management to understand situations and develop solutions consistent with our business strategies is a critical component for success. Additionally, the candidate consistently searches for ways to improve management vision by designing processes, tools, and systems to assist in the decision making. The candidate strives for excellence in all aspects, setting the bar as a role model for the rest of the company.

Additional Information

All your information will be kept confidential according to EEO guidelines.