Job Description

What You Will Do: 

• Install and configure PC’s and Mac’s, printers and peripherals within established standards and guidelines
• Provide VIP support to executives and high level visitors
• Install new hardware and software upgrades requested from users
• Analyze and solve technical problems by using problem-solving skills
• Conduct analysis and troubleshooting via telephone, email and using remote assistance
• Resolve technical problems with computing equipment and software
• Assist visitors and VIPs with the ongoing usability of PC, peripheral devices and software
• Provide on-site technical support and end-user technical training
• Provide technical support for IT services in conference rooms
• Install and perform maintenance on proprietary system
• Provide timely resolution of end user problem in accurate manner

Qualifications

• 2 year degree or better or equivalent work experience with HS degree or military experience
• Working knowledge of fundamental operations of relevant software, hardware and other equipment
• 3+ years of related experience
• Customer oriented
• Sensitivity to working with an ethnically, linguistically, and culturally diverse environment
• High level of organizational skills and attention to detail
• Knowledge of Windows OS (7 and 10) in enterprise environment
• Knowledge of Mac OS X in enterprise environment is highly desirable
• Understanding of PC technology (MS Office, Internet, Windows, Mac OS, video conference)

Additional Information

All your information will be kept confidential according to EEO guidelines.