Job Description

• Maintain regular communication and collaboration skills with our 3PL call center conducting weekly meetings to ensure alignment and address any issue.
• Interaction with customers (Delivery, Questions regarding products, exchange, and return)
• Conduct monthly analysis of customer service related issues and prepare detailed reports for management
• Corrective action planning to improve CRM process

Salary: $45-65k

Qualifications

• Bachelor’s Degree or equivalent work experience preferred
• Assistant Manager level/2~4 years experience or Staff level / 1~2 years experience preferred
• Problem-solving and Negotiation skills
• Time management skills
• Prompt responses to customer queries and the timely implementation of customer service strategies needed
• verbal and written communication skills
• Intermediate knowledge in working with MS Office programs
• Must be legally authorized to work in the United States
• Bilingual in Korean/ English

Additional Information

All your information will be kept confidential according to EEO guidelines.