Job Description

Understanding telecommunication and Voice end-user technical support

Performs varied tasks of moderate complexity requiring the application of standard procedures and criteria. Responsible for troubleshooting problems of voice system/network. Commission voice project on/off-site. Demonstrates a degree of experience managing vendor/carrier end-user support

Takes responsibility of work order requests by clients and completes tasks with quality in mind all the time and delivers results through quick action

Salary :$70K-$76K / yr

Qualifications

• 4-year college degree (Field Of Study: Telecommunications)
• Minimum of 5 years of voice system relevant professional experience
• Understanding the concept of voice networking

o Layer 1: understand the type of cables

o Layer 2 & 3: understand Access List, Voice VLAN, AV signal, voice packet, and media and call routing

• Understanding the concept of data networking

o Layer 1: understand types of cables

o Layer 2 & 3: understand Access List, Access VLAN, packet, routing, and switching

• Work with various voice service providers
• Able to decide end-voice device type and equipment needed for the business and able to configure and deploy equipment as needed
• Understanding of voice signaling, protocols, SIP, analog voice circuits, and how to troubleshoot each
• Ethernet, IP troubleshooting and testing using Fluke test equipment
• Experience in Microsoft Excel documents
• Understanding of IP Networking, VOIP, TDM technology, and voice-related third-party equipment
• Must be detail-oriented with good organizational and time management skills
• Ability to multi-task effectively
• Must have effective interpersonal skills to interact successfully with customers, management, and team members to ensure customer satisfaction
• Must be able to prioritize and re-prioritize as needed in a fast-paced working environment, especially when dealing with time-sensitive issues and mandated deadlines
• Must be analytical and have proven problem-solving abilities
• Knowledge of billing and various practices associated with billing
• Computer Skills: Computer skills at the level of understanding and using MS Word, Excel, and PPT
• Travel up to 35% (within US)

Preferred

A+ certified

Additional Information

All your information will be kept confidential according to EEO guidelines.

*** NO C2C ***