Job Description

 i.     Connected Car feature development support for new model vehicles and technology platforms

 ii.     Production issue triage and tracking, preliminary troubleshooting activities, ticket creation and maintenance, ticket assignments, as well as vendor follow-up 

  iii.     Working with the appropriate internal and external stakeholders to satisfy customer requests and provide resolution strategies for incoming issues

 iv.     Identify root causes of technical issues in production and out of box failures, and come up with the RCA document. Coordinate root cause analysis, problem management, and facilitation of recurring problem management meetings with management stakeholders, trend analysis, and strategic resolution

Qualifications

  i.     B.S. required, B.S.E.E. or C.S. preferred

  ii.     6+ years of Product Development or Production QA experience, with a minimum of 3 years in a similar role supporting and interfacing with management.

 iii.     Experience in supporting development and design environments with Java, J2EE/.NET and database technologies preferred

  iv.     Proficient in deploying applications on J2EE Web/Application servers like JBoss, WebLogic and Tomcat preferred.

 v.     Hands on experience in databases like Oracle, SQL Server, MySQL. Capable of writing complex DB queries, and performing SQL analysis and tuning preferred.

Additional Information All your information will be kept confidential according to EEO guidelines.