Job Description

Role & Responsible

 Coordinates all activities associated with SAP CS and associated integration including design, testing, configuration, and deployment of current and future functionality.

 Will be in charge of supporting all SAP CRM features related with Customer Service.

 Obtain detailed and accurate information relating to the business impact of customer’s technical issues utilizing effective questioning techniques

 To follow predefined procedural quality standards ensuring customer messages are prioritized correctly.

 Engage design business process with customer from the technical perfectives

 Communicate with H.Q in Korea to support application

 Take ownership of escalations and follow up until closure. Identify and recommend areas for improvement in all areas in which tasks are performed.

Qualifications

Requirements:

 7 + years of experience with Customer Service and full life-cycle implementations of SAP CS or SAP CRM

 Knowledge of Customer Service area is required

 In-depth understanding of ABAP program is highly desirable

 Understanding of the SAP WEB-UI technology

 Bachelor’s degree in Computer Science or Information Technology.

 Experience working with SAP components in a production environment is strongly preferred

 Demonstrated a proactive approach to detecting and handling issues.

 Proficient hands-on experience using data access tools and building visualizations using large datasets and multiple data sources.

 Bilingual required (English, Korean)

Additional Skills:

 Goal oriented and self-motivated.

 Attitude to follow team/company policy.

 Ability to work independently or within a team environment.

 Strong oral and written communications skills with ability to create software design and engineering documents.

 Ability to multi-task and deliver high quality work under tight deadlines is essential.

 Ability to work in a fast paced environment is crucial.

 Strong analytical and problem solving skills.

Additional Information

All your information will be kept confidential according to EEO guidelines.