Job Description
Reporting into the Onboarding Manager, you’ll help us launch new clients onto our platform, giving every client a seamless experience. This role will lead client contact during the onboarding process and ensure a successful launch onto the Mariana Tek platform. Some of the other responsibilities you’ll have:
Manage onboarding processes from start to finish.
Spearhead all client communications.
Translate client needs into actionable solutions that can be implemented via the Mariana Tek platform.
Consult clients on technical best practices and advise proposed solutions that fully leverage the Mariana Platform.
Configure platform settings based on client specifications with high levels of accuracy.
Create mobile applications for clients by working and communicating with our Engineering team.
Assist with onboarding process improvements.
Conduct quality assurance testing of client websites and Mariana Platform configurations.
Analyze data using Excel to facilitate testing and validate success.
Qualifications
What would make me a good candidate?
BA or BS preferred
3+ years of experience in software implementation or customer service
Experience working in a startup or SaaS company preferred
Experience with Wordpress, Squarespace, HTML, CSS and/or JS preferred
Experience completing Excel analysis strongly preferred
Extremely well organized and detail oriented. You have the ability to wrangle, prioritize and execute against a large task list.
Onboarding involves working with a lot of data and processes. You thrive when creating order out of chaos.
Managing multiple projects simultaneously doesn’t scare you.
Flexible - Some clients work early, others work late. We do what we need to do to ensure a successful launch with limited downtime.
An excellent communicator (in person, on the phone, and via Slack). You can communicate effectively with a variety of stakeholders including our clients, their developers, our partners, and everyone inside of Mariana Tek.
Highly analytical - You use data to make informed decisions. You love a good spreadsheet. (Did you know that you can’t pivot on a pivot? Or can you?)
The average base salary pay range for this position is $60,000 to $75,000
May be eligible for a discretionary bonus
At Xplor, we believe that the best innovation and ideas happen at the intersection of differences - people of different cultures, generations, disciplines, and lived experiences. So even if you think you don’t quite tick all the boxes, we still encourage you to apply.
Additional Information
Travel Requirements: None
Life at Xplor
You’ll be part of a global network of talented colleagues who support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.
Some of our perks and benefits:
Ready to apply?
To start your application, please submit your resume and we’ll be in touch as soon as we can. Please include the word " moonshot " at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.
More about us
Xplor Technologies is a global platform integrating SaaS solutions, embedded payments, and Commerce Accelerating Technologies to help businesses succeed. Xplor provides enterprise-grade SaaS solutions for businesses in “everyday life” verticals: Childcare & Education; Fitness & Wellbeing, Field Services and Personal Services – and a global cloud-based payment processing platform.
Xplor Technologies serves over 78,000 customers that processed over $36 billion in payments, operating across 20 markets in 2022.
Good to know
To be considered for employment in the United States, you must be legally authorized to work in the US. Xplor does not sponsor visas, either at the time of hire or at any later time.
To learn more about us and our products, please visit www.xplortechnologies.com/us/careers.
We also invite you to check out our Candidate FAQs for more information about our recruitment process www.xplortechnologies.com/us/recruitment-faqs.
Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community.
All Information will be kept confidential according to EEO guidelines.
Xplor is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Xplor will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us via talent@xplortechnologies.com.
We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.