Job Reference 297795 Profession Customer Experience and Loyalty | Guest Experience and Satisfaction Hotel or Entity Onefinestay Office City LOS ANGELES State California Country United States of America onefinestay is the pioneer of handmade hospitality for stays in the finest homes. onefinestay offers homeowners a way to earn additional income from guests while theyre away. And onefinestay guests get a new way to experience a city. onefinestay has successfully captured a sweet spot: a combination of needs that neither traditional hotels nor new actors of the sharing economy can meet. Sébastien Bazin, Chairman & CEO of AccorHotelsonefinestay guests get a new way to experience a city. The onefinestay team selects only the finest homes, provides 24/7 reservation assistance, prepares the home with care and meets guests when they arrive. Then theyre available 24/7 during their stay, so everyone has peace of mind. Its handmade hospitality.Homeowners choose onefinestay because theyve de Contract Job Level Training 6 Training Fixed-term contract: Yes Duration of fixed-term contract (in months): 6 Status Full Time Anticipated Start Date 15-03-2018 For this position, AccorHotels is not able to help a candidate to obtain work authorization. Contact Maxime Lesaulnier maxime.lesaulnier@onefinestay.com +33685439389 Skills Level of Education Bachelor / Licence Areas of study Tourism Professional experiences 1 to 2 years Languages essential English (Fluent) Essential and optional requirements Dynamic and responsive Experience in a customer service or hospitality role (hotels, restaurant, guest relationship) Problem solver who is solution-oriented Good organisation skills and able to manage your own workload autonomously No qualms about working early, late and on some weekends Sound judgement and decision-making skills, even under pressure Key tasks Assist with our guest for any situation they are facing Acting as the contact point between guests and contractors to fix any issues that might arrive during a guest's stay Assist clients with troubleshooting problems as they arise Assist Concierge Team members as needed Assist clients and accounting with the facilitation of payments Contribute to client relationships during the post-sale / pre-arrival / in-stay stages - via phone, email and Customer Relationship Manager (CRM) Field, service and/or dispatch client messages, concerns or instructions via telephone and/or e-mail to the proper departments as necessary A hospitality innovator Today onefinestay is in London, New York, Paris, Los Angeles, Miami and Rome. As part of Accors luxury portfolio, onefinestay will expand into 40 cities by 2020. onefinestay has quickly gained recognition as an emerging hospitality leader and upholders of excellence. They are preferred suppliers of Virtuoso, Signature Travel Network and AMEX Centurion. In 2016 they joined the British Hospitality Association as the first non-hotel member. Apply to this vacancy