Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Opening and Closing of the sales floor
• Make sure the sales floor is clean and tidy for the new day.
• Request a model key from the front desk and make sure the model used is presentable for tours.
• Updates on arrival reports - Running arrival reports for In-House on a daily basis in order to get the information new referral "add ons"
• Customer service - answering the phones properly, answering questions for sales rep and specialty tours, researching information for sales reps and specialty tours when needed
• Computer skills – Ability to operate a computer and knowledge of Microsoft Word and Excel
• Reports – running reports as needed for Sales and Sales Support Management including but not limited to All Rate Codes report, Projection repot, Check Ins report
• Ensure accuracy, completeness, and timeliness of all duties requested by GM, Dir of Sales, Inhouse Admin Manager, Dir of Sales Support.
• Establish procedures that implement operational and departmental policies
• Print and distribute survey’s for In-House tours, account information of In-House owners
• Processing deals and handling cash/credit card purchase
• Assigning inventory correctly for the purchase of Timeshares
• Coordinate with Contract through Microsoft Teams to process deals on the back end
• Printing daily surveys and placing them on tour
• Closing out all tours once completed with correct Sales Manager and Rep
• Make sure every reservation is coded properly and classified as tourable or exclusion.
• Make sure tablet and supply cabinets are locked, lights turned off and office doors are locked
• Sending out end of day total numbers email to Sales Director, GM and other members of management
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

N/A

Qualifications

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Information

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

A high school diploma or general education degree (GED); must project a professional appearance and attitude. Customer service and Data Entry experience is a plus. Minimum 40 wpm. Must have Word processing and spreadsheet knowledge. Must be able to communicate effectively. Multitasks and works well under pressure with precision. Pays attention to detail.

LANGUAGE SKILLS

Must have the ability to read and interpret documents, such as safety rules and procedure manuals. Demonstrate and utilize your ability to listen and speak effectively. Also, to always provide excellent internal customer service to fellow team members.

MATHEMATICAL SKILLS

Possess the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Possess the ability to compare rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram forum. Possess the ability to deal with problem situations involving owners, guests, and Team Members in a courteous and friendly manner, and to effectively communicate these issues – immediately – to your Supervisor.

CERTIFICATES, LICENSES, REGISTRATIONS

N/A

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to sit and use hands to finger, handle, or feel. The team member frequently is required to talk or hear. Occasionally required to stand and walk, including navigating stairs. The team member must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to noise level in the work environment but it is usually moderate.

OTHER

The job description is a general description of essential job functions. It is not intended as a team member contract, nor is it intended to describe all duties someone in this position may perform.

Why Westgate?

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Why Westgate?

• Highly Discounted Epic Locals Ski Pass, While Supplies Last
• FREE Ski, Snowboard and Mountain Bike Equipment Rentals
• FREE Garage Parking
• $2.00 in Meals in Team Member Breakroom
• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.