Job Description

Support the Restaurant Manager in overseeing daily operations and driving financial performance, ensuring excellence in service, efficiency, and team leadership through direct involvement and guidance of supervisory staff

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Support the Manager in maintaining service excellence by ensuring prompt, friendly, and professional interactions with guests. Address concerns quickly and effectively to create a welcoming dining experience.

• Contribute to a lively and engaging environment by motivating the team, reinforcing hospitality standards, and ensuring the ambiance reflects the brand’s culture and expectations.

• Collaborate with the Manager to develop and implement strategies that drive revenue growth, such as upselling, promotions, and special events, while focusing on continuous improvement in service quality and consistency.

• Prepare and manage employee schedules to ensure adequate coverage, efficiency, and labor cost control, while balancing team member availability and business demands.

Supervisory Responsibilities

Manages and supervises in the restaurant. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for candidates who shares our commitment.

Qualifications

• The employee must regularly lift and/or move up to 50 pounds.
• Must have at least 1 year of management and hospitality experience.
• Able to follow instructions without close supervision.
• Must be available to work weekends and holidays as needed.
• Westgate Resorts is a smoke- and tobacco-free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for employment.
• Required to pass a background check, drug test, and provide proof of eligibility to work in the United States.

Additional Information

Why Westgate?

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.